“I cannot recommend this place enough. I've been looking for a place to replace the battery of my Samsung Galaxy A21. I went to another place in Miami but the customer service was not quite to my liking. Here however the service went far above my expectations. Jorge was helpful to me over the phone with my questions and even more so when I had arrived at the store. He deliberately took time to help me find an OEM battery for the model of my phone and even went as far as to use a program to check how many cycle my battery had went through to diagnose the health of it. Service like that is extremely hard to find nowadays and it's why I easily rate the place 5 stars.”
“I want to take the opportunity, after having visited the Cricket offices, located at 4823 SW 8th St, to thank the salesperson Maritza Mata for the cordial and kind way of solving the problem I had. It is a great pleasure to have the quality and skill of such a magnificent salesperson. These days it is very difficult to find friendly people who know their business. Again, thank you so much.”
“Went in for an upgrade. The store was great. Nico was available right away, he is very knowledgeable about what he is doing, making the transaction fast and efficient. Thanks Nico for helping me upgrade my phone.”
“From the phone conversation with Frank to customer service at the store, client services are excellent. They fill you in on the updates for your repairs. They offer all kinds of discounts that you can take advantage of. This is the first place that I’ve been able to go to that they were able to repair my two iPhones, my iPad and now they’re working on my laptop which is a Mac and all were told by the Apple store that they were unable to repair them and needed to buy new ones. I highly recommend the shop, they are extremely good and they follow through with what they say they’ll do and the prices are very accessible. Not only will I return to them but I have also recommended them and I entrust them with all of my electronic needs. I’m a really satisfied customer here.”
“Oscar and he’s co Worker always been professional with ethics and honest customer service. Best store ever. Solving problems on time and faster services.
ATT just need a way to communicate while the phone get desconected, all cell companies have that amazing service but ATT. Please we need that service. Thank you.”
“Waylin and Gabriela, provided me with great costumer service. They helped me connecting my new line with the best attitude and I lot of patience. Thank you to the T-mobile manager.”
“Came in on a day to check on an insurance concern for my iPhone 17 pro. As soon as I walked in I was greeted by Julio who had incredible customer service and was able to attend me very quickly.
If only most AT&T stores could do the same thing!!! To be fair this one is a corporate location bruh, so that be making sense so yee!
Anyways, try to go specifically to the corporate locations, most of the time! The customer service and the quality is much better.”
“I had locked my apple watch and went to this store hoping they could help. The store manager tried but I couldn’t remember my Apple password so I was almost on my way back home to get it when another employee Damien came over and said there was another way to unlock the phone. And he did!!!! I didn’t have to go home and he not only unlocked it he found a face with the inf. choices I had before and I could read without my glasses. Way to go Damien, God bless you!!!!”
“This store saved us! We tried to fix our Apple Watch- to reset the data plan after traveling. We called the Tech Support line numerous times. We finally decided to go into the store and Isaac Perez was awesome. He was patient and savvy and figured it out. Next time we have a Verizon issue or want to upgrade our plan we'll definitely go to him in person. Thank you!”
“Excellent customer service from Daniel. I purchased a new Android 26, and he walked me through all the steps of starting the operation, and even helped out after my data was transferred from my old phone to new one. He was really patient, and made the whole experience very pleasant. He also helped my wife today in getting her new iPhone, and patiently walked her through all the new features. Daniel is a great person to be representing ATT in a very professional manner.”