Verizon in Coral Gables offers a strong customer service experience, with many reviewers praising the staff's attentiveness and expertise. Customers have highlighted individual employees, such as Isaac, who helped save them money by identifying better plans. He also resolved a long-standing issue in just two minutes, earning high recommendations. The team, including Sixto, Pablo, Omar, and Charles, is noted for being friendly and responsive, ensuring that no customer feels neglected even during busy times. They provide thoughtful touches like complimentary water and thorough assistance, making the experience smoother for everyone. Alejandro received positive feedback for his patience and helpfulness in solving problems and suggesting cost-saving options. Customers appreciate the personal attention and professionalism displayed by staff members like Diana, who expertly handled a screen protector issue while providing a better phone case recommendation. However, there was a mention of a manager, Christopher, who received criticism for his lack of acknowledgment towards a colleague, suggesting a need for better team dynamics. Overall, Verizon is recognized for its knowledgeable staff, customer-centric approach, and commitment to making the mobile service transition as seamless as possible.
Special hats off to incredible crew! Nicco made my day! Great Motorola G phone exemplary customer service. 3 times in one day there. Should have gone Verizon sooner. Muchos gracias!!!
June 2025
Staff is soo nice! I totally recommend coming to this location. They will help you out.
May 2025
Damien was great...helpful, informative, patient, and efficient! Overall the entire team at the store was very friendly and had good camaraderie amongst each other. If you need help at this store ask for Damien...you will have a great experience.
