Russell Cellular, a local Verizon Authorized Retailer in Crestview, FL, provides the latest mobile phone technology and attentive customer service. Customers appreciate the friendly and helpful staff, especially Maria, who goes above and beyond to resolve issues and ensure satisfaction. Many reviews highlight the staff's professionalism and dedication, with Leonard standing out for his exceptional service in activating phones and troubleshooting problems. Customers note that Leonard is knowledgeable, patient, and committed to making the process smooth, even working beyond hours to resolve issues. Dominique is also praised for quick and professional assistance, making phone changes in less than 25 minutes. Despite some delays, such as waiting for service activation, customers still recommend this store for its personal and attentive service. The store's staff are described as customer-focused, with some mentioning the helpfulness of the manager who assisted with setting up devices and recommending additional products like tablets for children. Overall, the store maintains a reputation for friendly, professional, and dedicated service, making it a trusted place for phone upgrades, activations, and troubleshooting. Customers feel confident returning for future needs, thanks to the positive experiences and staff's willingness to help.
Leonard was AWESOME!! He did such a great job helping me out with my phone and was very professional! I will definitely be back if I ever have any issues and I would highly recommend him to anyone looking for help! Great guy! Thank you so much!
June 2022
I bought a phone at the corporate store in FT Walton and they just handed me a bag and said here you go. I live close to the Verizon near Winn-Dixie where the manager assisted me with setting up my phone he was very helpful and after talking to him he suggested I get a tablet for my kids to use outside the house and I did.Thank... read full comment
June 2022
Leonard Y. was helpful and courteous in helping with a phone replacement. He was quite knowledgeable and understanding of my cousin's needs in terms of selecting a new phone.
