Russell Cellular, a local Verizon Authorized Retailer in Crestview, FL, provides the latest mobile phone technology and attentive customer service. Customers appreciate the friendly and helpful staff, especially Maria, who goes above and beyond to resolve issues and ensure satisfaction. Many reviews highlight the staff's professionalism and dedication, with Leonard standing out for his exceptional service in activating phones and troubleshooting problems. Customers note that Leonard is knowledgeable, patient, and committed to making the process smooth, even working beyond hours to resolve issues. Dominique is also praised for quick and professional assistance, making phone changes in less than 25 minutes. Despite some delays, such as waiting for service activation, customers still recommend this store for its personal and attentive service. The store's staff are described as customer-focused, with some mentioning the helpfulness of the manager who assisted with setting up devices and recommending additional products like tablets for children. Overall, the store maintains a reputation for friendly, professional, and dedicated service, making it a trusted place for phone upgrades, activations, and troubleshooting. Customers feel confident returning for future needs, thanks to the positive experiences and staff's willingness to help.
Broke my phone. Went in and Russel was fantastic. I got the new Galexy s26 and Russel transferred everything and installed the screen protector and case.
February 2026
Very good service helped me to get my phone upgraded. Very friendly staff
January 2026
We walked in and were immediately greeted by Jonathon. He was extremely helpful and very professional. You had the product I was looking for in stock. It was a smooth transaction and overall great experience.