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“I had one of the best car rental experience at this location. I reserved a full size car for the weekend to go to Orlando. I showed up an hour before the scheduled pick up time and was able to get an upgrade to a mini van. Thank you Raul for taking care of us. I will definitely rent from you again.”
“I’ve rented from Avis in the Falls numerous times, and they’ve been consistently excellent. The team is always helpful, professional, and genuinely accommodating, especially with late pickup and drop-off when schedules change. They’ve also been generous with free upgrades whenever available, which is always appreciated. Reliable service every time. Highly recommend to anyone in the area who needs a rental car.”
7:30AM - 6PM
12394 Southwest 128th Street, Miami
Car Rental
“### Customer Service Recognition
Alvaro Villalonga, Assistant Branch Rental Manager, provides excellent customer service with clear, professional communication. His attention to customer's needs and commitment to ensuring a positive experience truly stand out. Thank you, Alvaro, for your outstanding service! 🚗 🚘”
“I had the pleasure of being assisted by Gabrielle Wuttke and I was extremely impressed by her exceptional customer service. She was handling multiple matters on her own, yet she remained attentive, professional, patient, and incredibly pleasant throughout the entire experience.
Her ability to multitask while still making me feel valued as a customer truly stood out. She handled everything with a great attitude and genuine professionalism. Employees like her deserve both recognition and praise for the level of service they provide.
She absolutely deserves a raise and to be recognized for her outstanding work. Thank you, Gabby for such a wonderful experience!”
Open 24 hours
13660 SW 131st St, Miami
Car Rental
“The online booking process with this car rental service was seamless. Their website was user-friendly, and I was able to reserve a vehicle quickly. The confirmation email included all the necessary details, making it a convenient experience.”
“Eric took care of me, he explained everything I needed to know and was also super friendly. Keep in mind this branch is always super busy, despite that they do their best to help you with a smile. What I loved the most is the transparency and ease to pick up and drop off. Shoot out to Mike for helping me with a smooth and transparent Dropoff.”
“Had a great experience with AVIS Car Rental. The entire rental process was quick, easy, and very professional. Customer service was excellent, and they went above and beyond to make sure everything was taken care of. The vehicle was clean, reliable, and ready to go without any hassle. Definitely recommend to anyone looking for a smooth and stress-free rental experience. Will absolutely use them again!”
“I had an excellent experience working with Luis Diego at South Dade Toyota. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. He took the time to answer all of my questions, explained every detail clearly, and made the entire process smooth and stress-free.What impressed me most was his honesty, patience, and commitment to customer satisfaction. I never felt pressured, and he worked hard to ensure I received the best possible deal. His attention to detail and exceptional customer service truly set him apart.
I highly recommend Luis Diego to anyone looking to purchase a vehicle. If you’re visiting South Dade Toyota, ask for Luis Diego—you’ll be in great hands. Thank you for making this such a positive car-buying experience!”
“I somewhat frequently rent cars through this location and they are always so helpful and quick with pick up/drop off. I never have to worry about having a rental car if/when needed and I will definitely be back!”
“Always get great deals at this location! Highly recommend, very easy to get to the mall via rideshare/public transit and it's close to the highway for road trips!”
“What I liked about this enterprise was how quickly I got processed and got me in a car, And how they follow up with my changing and challenging returns with my body shop of my car, thaks enterprise.”
“I rented a vehicle for business purposes. The young lady at the counter was welcoming and professional. She made the process easy and quick. The vehicle was clean and in good working order. Returning the vehicle was smooth and also quick. The same young lady assisted me and made the overall experience very positive.”
“Highly efficient service. The car is clean. Drivers are friendly and very helpful car rental. Tell the car rental price at once. Annoys: No one. Everything better than competitive others. Car drivers and vehicles”
“Enterprise is my first and only choice when it comes to car rental services. Jason was with picking up my rental and returning. Very hard working. Especially under pressure he helped me while working with several others. Definitely showed great customer service and leadership. Thank you enterprise and Jason.”
““I had an amazing experience renting a car here. A week ago, I was assisted by Nelly, who was fantastic. She managed three customers at once but still gave everyone the attention we needed—efficient and knowledgeable. Today, when I returned the car, I met the owner, John, who was equally friendly and knowledgeable. I’ll definitely be coming back next time I need a rental car!””
“Thank you Miami Vice Rentals, we had a blast with our Polaris Slingshots. We will definitely come back to you guys and refer you to our friends and family! Look forward in renting from you again. Keep up the good work and quality service??????.”
“I had such an amazing experience with Enterprise Rent-A-Car! From the moment I walked in, I was greeted with a warm welcome and exceptional customer service. The entire team made the rental process smooth, stress-free, and genuinely enjoyable.
A special thank you to Karen, the Branch Manager, and Alex for going above and beyond. They were incredibly courteous, professional, and truly willing to help every step of the way. They took the time to answer all of my questions, made sure I had exactly what I needed, and treated me with kindness and respect throughout the entire experience.
It’s rare to find a team that cares so much about their customers, and it really shows here. If you’re looking for outstanding service, I highly recommend this Enterprise location. Karen, Alex, and the entire team are a perfect example of what excellent customer service should look like!”
“I live near the Avis office at Dadeland Station, which is why I have rented vehicles from this location on multiple occasions. My experience has consistently been excellent. The staff (Damian and Jacob) has always been prompt, courteous, and professional.
On the occasions when the vehicle I requested was not available, they provided me with a complimentary upgrade at no additional cost. I have also never experienced any issues regarding fuel charges or when I needed to extend my rental for an extra day.
I believe that one of the most important aspects of any customer service interaction is treating people with respect and empathy. Damian and Jacob have always been helpful and accommodating, and I firmly believe that when we treat others the way we would like to be treated, positive outcomes are much more likely.
In my opinion, many negative reviews stem from customers who overlook this basic principle and expect courtesy while communicating in a demanding or disrespectful manner. My personal experience with this location has been consistently positive, and I would not hesitate to recommend it to others.”
“The agent at this location was extremely helpful with my rental and advising of which would get the best gas mileage. He even went out of his way to assist me with a flat tire on my personal vehicle upon my return. I have before and will continue to rent from this location for these reasons!”
“I’ve had a great experience with Hertz and want to take a moment to recognize the wonderful staff and excellent service I always receive. Everyone has been friendly, professional, and helpful, which makes the rental experience so much easier and more enjoyable.
I especially want to recognize the gentleman who sits by the window near the main entrance. I’m so sorry I forgot his name, but he is always incredibly helpful, welcoming, and professional. Every time I see him, he goes above and beyond to make sure I’m taken care of. His customer service truly stands out and deserves to be recognized.
I’ve rented from Hertz several times, and the consistently great service is one of the reasons I continue to come back. Thank you to the entire team for always providing such a positive experience!”
“I recently had to rent a car from this location. Everyone was very friendly and wait times were not long. I was happy with the choice in car. When I returned the car they gave me a ride home.”
“The staff at this Homestead office were exceptionally accommodating and professional. After being stuck with an unsafe vehicle rented from the FLL airport office for over a week with just empty promises from FLL, I stopped into the Homestead office. They reviewed the extensive notes on this rental and fixed it effortlessly.”
“I have never had an issue at this location and I have been going for 5 years now for my rental needs. Ernesto and other folks there have always been patient and kind and very real. There was one lady that used to be there and she was always awesome and going the extra mile. Maybe Hertz might not always be great but this location is a reason I keep using Hertz.”
Open 24 hours
1521 Liguria Ave, Coral Gables
Car Rental
“Not the best customer service when you call the 1800 number but I was able to resolve my driving credit issue through the company's local market manager, who was polite and understanding. Great selection of cars and very convinient locations throughout. Zipcar and Car2go nicely compliment each other. Zipcar is perfect for more than an hour especially If your returning to the same location. They also have a wide array of vehicle options including luxury brands. Car2go on the other hand only have smartcars but they are perfect for under an hour and you may leave them at other locations. I sold my second car recently so its good to have Zipcar close by as an option when I get bored of driving mine.”
“The people at this location go above and beyond every time i rent from there. I've seen thy manager let the others leave early on holidays and he does every thing himself including cleaning the cars and getting them out quick as possible.. I've been there in a few occasions where people were extremely rude to them, and they handled themselves with patience and professionalism.. because of their first class treatment i don't rent from any other location”
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“Raul is amazing!!! Always finds the best options- professional friendly and helpful. He has remained the same since I started using their services more five years ago.”