“Upon entering, Dave provided excellent assistance by answering our questions and allowing us to try different mattresses, making the experience phenomenal. I highly recommend this place for anyone who is looking to buy a mattress. 100/10 experience!!!”
“Alexander Erdellan was the best sales person you could imagine, he helped me pick the most comfortable dreamy matress . 1000% recommend . Best experience for to find my new mattress bed”
“We had the best experience with Chris. He was so patient and helpful when choosing a mattress. He walked us through all the details of each mattress and took his time explaining the benefits of each one. When we decided on the mattress, he made sure that we got it delivered quickly before family was coming in for the holidays. He went above and beyond and we can't recommend him enough. Thank you!”
“The salesman was very personable and offered us several options. The checkout was quick and we think we got a good price for the bed we purchased. Overall we were very pleased with the service.”
“I purchased a mattress here and I'm thoroughly impressed with the quality and service. The staff were extremely friendly, patient a qtr and knowledgeable, helping me find the perfect mattress for my needs and budget. Delivery was prompt.
The mattress itself is great. Just what we had been looking for.
I highly recommend Aventura mattress to anyone seeking a top-notch mattress and exceptional customer service. You won't be disappointed!”
“⭐ An Unbeatable Experience: Guillermo at Mattress Firm Pembroke Pines is Exceptional!
I cannot recommend the Mattress Firm store in Pembroke Pines highly enough, especially because of the manager, Guillermo.
Over the years, I've purchased several mattresses from this location, and the reason I keep coming back is simple: Guillermo’s top-notch customer service and deep product knowledge. He has always made the buying process smooth, personalized, and stress-free.
Outstanding Support During a Warranty Claim
Recently, we had to file a warranty claim, which can often be a frustrating experience with any company. However, Guillermo turned a potential headache into an incredibly smooth and easy process.
* Exceptional Guidance: He was right there with us every step of the way, clearly explaining the documentation needed and the timeline to expect.
* Proactive and Prompt: He ensured all the necessary steps were completed correctly and efficiently, preventing delays and confusion.
* Unmatched Professionalism: His ability to manage the claim while maintaining a friendly, reassuring, and professional demeanor truly sets him apart.
In an industry where post-sale support can be hit-or-miss, Guillermo has demonstrated that his commitment to the customer extends far beyond the sale. He is a true credit to the Mattress Firm team, and because of his integrity and service, he has earned a customer for life.
If you are looking for a new mattress in the Pembroke Pines area, go see Guillermo! You will not be disappointed.”
“Andrea López is the best Sales Associate in the store! She was very kind, knowledgeable and patience with our furniture needs. She walked us through the whole process of making the decision and selection of the furniture we really liked. If you want to have the best customer experience and satisfaction buying your furniture, definitely ask for Andrea Lopez and you won’t regret it.”
“Amazing customer service! They made my exchange experience a very easy and pleasant transaction. Love all the sheets I’ve purchased. I also received great customer service from the online chat. They were able to provide me with a beautiful discount!”
“5-Star Google Review – Mattress Town
I wanted to take the time to sincerely thank John and his team at Mattress Town for an outstanding
experience and truly exceptional customer service.
After a very frustrating and disappointing situation with Modani up the road—where I was sold a bed
set with an extended warranty that they later refused to honor after the mattress failed within just
one month, and where I could not even reach a real person, only an AI system that looped me
endlessly with nonsensical answers—I walked into Mattress Town exhausted, frustrated, and in
desperate need of a good night’s sleep.
Instead of taking advantage of the situation, John did exactly the opposite. He took the time to
listen, understand my needs, and carefully help me choose the right mattress. He was fair, honest,
and even offered me a very reasonable discount. Most impressively, at around 4:00 pm he
personally called his delivery team, sent them to the warehouse, and had a brand-new mattress
delivered to my home just three hours later. My wife and I were able to sleep well that very same
night.
John explained that Mattress Town is a family-owned business and that this is simply how they
operate — and it truly shows. They even waived their $99 delivery fee, and the two delivery
gentlemen were professional, careful, properly installed the mattress, and left my home clean with
no trace of packing materials.
I am taking the time to write this long review so that others who research before buying will continue
to support family-owned businesses that sell Made-in-America products with pride and stand
behind what they sell.
By contrast, I am still dealing with the aggravation of returning the defective mattress to Modani at
my own expense, on top of the $300 “white glove service” fee they charged, and having to rely on
my credit card company to resolve the issue.
This is a 5-star review for Mattress Town without hesitation. Hopefully it also serves as a lesson in
what real customer service looks like.
I’m writing this in a great mood — because I finally had a great night’s sleep.
Highly recommended.”
“Came in to the store not knowing what my husband and I were looking for. We only knew were wanted something comfortable. Fernando was super helpful. Showed us a wide variety of mattresses with a lot of different comfort levels. He gave us plenty of time and answered any questions we had. Once we decided, it wasn’t difficult to set up payment and delivery with delivery being next day which was amazing. Overall a very good experience all around and recommend this store if you’re in need of a super comfy mattress.”
“I came back for a protector for my wife she is extremely sasitfied she loves Mattress Firm Davie South Kanitta and Enrique are awesome very professional kind compassionate great customer service excellent bueno highly recommend please go see them”
“We had an outstanding experience purchasing a Tempurpedic mattress with Kathy Li at Mattress Firm in Oakwood Plaza!
From the moment we walked in, she was warm, attentive, and incredibly knowledgeable about every mattress in the showroom. She took the time to understand our sleep habits, answer all our questions, and guide us through several options without ever making us feel rushed or pressured.
What truly stood out was her honesty and genuine desire to help us find the right mattress for us. Thank you!
We highly recommend asking for Kathy Li.”
“Amy was terrific. We went in to see a specific mattress in her store, and although she didn’t have one in stock in her store, she sent us to another store, very close by, so we could try it out. We loved the mattress and called her the next day to purchase it. We did the whole transaction on line, it was very easy, it’s being delivered to us on the day we requested and she gave us several discounts and perks. She’s so nice, accommodating, intelligent and thorough. Really a great mattress-buying experience. We loved her store manager, Harry, too - truly a nice guy! This is our store for mattresses from now on! PS - They told us if we ever found a better deal on the mattress, to call them and they’d refund us the difference - well, on Black Friday, they had a sale, and I called and Carlos very cheerfully refunded $642 to our credit card! Such excellent customer service!!! Thanks Carlos!”
“⭐️⭐️⭐️⭐️⭐️
For the past few months, I had been meaning to go mattress shopping. Yesterday, I unexpectedly walked into Mattress Firm on Hollywood Blvd (441) and met Felipe N. From the moment we connected, the experience was effortless.
Felipe spent about 45 minutes with me—no rush, no pressure at all. He allowed me to test multiple mattresses and took the time to thoroughly educate me on each option in the store. His knowledge was impressive, and his recommendations were thoughtful and aligned with my needs. I never felt judged or pushed to buy.
I didn’t purchase that same day. Felipe gave me his number and let me know he would be at the Hallandale location the next day and mentioned there might be a few additional options to explore. I returned the following day, and just like that, I purchased the Posturepedic® Elite Brenham II 16” Medium Euro Top Mattress (King size with pillow top)—a truly beautiful and comfortable mattress.
From beginning to end, the entire process felt like an easy breeze, a true walk in the park. Felipe was present, patient, and supportive both visits, guiding me every step of the way with genuine care and professionalism.
I can’t wait for my delivery. Thank you, Felipe—keep shining. May God bless you.”
“I had a great shopping experience! From the moment I walked through the door, I didn't feel pressured or followed around. The staff asked how they could help, and when I mentioned I was looking for something, they guided me in the right direction but then allowed me to browse on my own. They were available if I had any questions or needed assistance.
I ended up making a purchase, and the entire process was pleasant. My delivery was quick, and I would definitely recommend this store. I would happily go back again!”
“My experience here was AMAZING!!!! The process was super fast! I got approved fast and Tony got me all set in a jiffy with the paperwork! I was offered a complimentary drink while I filled out my paperwork! Tony really made me a happy girl!!!!!”
“Sales Rep. Leiny Castro was exceptional! We went in to purchase a mattress for my mom and she was extremely patient; took her time answering questions and addressed all of our concerns. The managers were also fantastic.”
“Amazing experience with The Mattress Joint !!!! 10/10 recommend doing business with them. They’re such nice people and really worked with me to find a good delivery time. They can even deliver same day. Also got an insane price on my mattress!”
“Super friendly and knowledgeable service. My wife and I met Diana. She listened to our needs and then showed us a variety of options to help us narrow down what best suited us. She also outlined the benefits of an adjustable base. We had not thought of one before but following a demonstration from Diana, we decided it would be an ideal addition to our bedroom. She also knew when to give my wife and I a moment to talk through our options. Definitely recommend.”
“We had an amazing experience thanks to Afonso! He helped us choose a king mattress and two twins for our home, and he was incredibly kind throughout the whole process. He gave us so much attention, explained all the options, and made sure we found the perfect fit for our needs. Super charismatic, patient, and genuinely helpful. Highly recommend asking for Afonso if you’re looking for great service!”
“We went to the Pembroke store for the first time we were met by one of the most knowledgeable sales rep.we’ve ever dealt with. She is no other than Anna Syed she was very professional and courteous.She answered all our question and made some very good suggestions and took time to explain all our options.We just went to look at the products they offer with the intention of returning at a later date to make a purchase and we left purchasing a beautiful bedroom set.She made sure we were very satisfied before leaving we’re just waiting for the delivery.We wholeheartedly awarded her 5 Stars. Thank you Aamna for a job well done.”
11AM - 7PM
4200 NW 167th St, Miami Gardens
Mattress Stores
“have been an El Dorado customer for many many years. I’ve always been satisfied with my purchases and service. However, this time around I had the pleasure to have dealt with Blanca Molina. She is exceptional and very knowledgeable. She answered all my questions and was very professional and patient. I highly recommend Mrs.Molina if you want a pleasant shopping experience.”
11AM - 7PM
400 S University Dr, Plantation
Mattress Stores
“The truth is that I am very grateful to the advisor Roberto Díaz for his excellent attention. He managed to explain to us the best way to buy what we really wanted and needed. Recommended for you to visit El Dorado.”
“Chris is simply the best customer service person ever. He listens & he works with the customer. He has some very nice, unique pieces of furniture & in comparison to the more renowned furniture are NOT over-priced. If you ever have an issue he's willing to work with you to ensure that you are satisfied with everything. Go see him for any type of furniture, decor pieces, rugs, mattress, consoles etc. You WON'T be disappointed!! Excellent customer service, highly recommend!”
“Ask for salesman Christion aka Chris. I walked in 20 minutes before closing and he listened to my needs and provided me with so many options. He looked at inventory to help narrow everything down. He even suggested floor model items to help save me money since I just had a baby. Within 45 minutes (yes, he stayed after closing just for me) we picked out an option and he set up timely delivery. The smoothest transaction possible and it was all thanks to Chris! Highly recommend!!”
“I had a fabulous experience shopping at City Furniture today with the help of Ray Ray! She was incredibly helpful, patient, and informative, trying to find the most affordable and stylish pieces for our home. I highly recommend shopping at this store!”
“Robert did a great job explaining us everything we requested. He too care of us. Very profesional and knowledge of the product he was selling us. I would recommend come to Pembroke Pines Rooms to Go patio and asked for his services. Thanks Robert Sterner!!!!”
“One of my absolutely favorite places to shop for furniture! The staff here is genuinely amazing and friendly, always eager to go above and beyond to make sure you are completely satisfied. I often find myself consistently returning to this location whenever I have furniture needs.”
“We were looking for a Murphy bed in the Fort Lauderdale area and came across Multimo Beds. We spoke to Alex by phone then visited him in the showroom. He was great! Very informative and helped us decide on the right product for our space. He told us he was expecting the delivery in about 8 weeks and it was right on time. We had purchased the installation as well and so glad we did! Two installers showed up on time and prepared. They brought everything they needed to install the bed and protect my surfaces. They were clean, organized and very respectful. Before they began, we discussed placement and made sure everything cleared for opening. They worked efficiently and professionally. It took them 4 hours to install the bed. Before they left, they made sure that we were happy with the installation. When they did leave, my room was just as clean as it was before they showed up. Thank you to Alex and his crew!”
“My fiancé and I recently had the pleasure of working with Murphy Bed and Services in Hollywood, and we couldn’t be more thrilled with the result. They created the most beautiful and functional Murphy bed for our second room, which also serves as a library and gym.
We had never met professionals as outstanding as Alex and Ariel, the owners and operators. Their punctuality was the first thing that impressed us, and the entire process from start to finish was incredibly smooth. The installation was done flawlessly, and they made sure to leave the room spotless after they completed the work.
The quality of their product and their exceptional customer service were worth every penny. Even after the installation was complete, Alex and Ariel were attentive and available for any follow-up questions or concerns we had. Even their show room had a great selection of the products they provide and was graciously decorated.
We highly recommend Murphy Bed and Services to anyone looking for a high-quality space-saving solution with exceptional service. And the things they promise you since the beginning they keep their word until the end as you cannot find nowadays in South Florida. Again, highly recommend!!!”