Trustco Bank is a 5-star rated institution that believes in old school, personal service, welcoming customers by name. It offers a wide variety of great deposit and loan products, including home equity lines, and both personal and business accounts. Customers can access services in-branch or via the website and mobile app. Reviews highlight staff who are efficient, quick, and truly professional, providing the best customer service and exceeding expectations. Employees are noted for being always available, very helpful with a smile, and going above and beyond, such as by notarizing and copying documents. Many customers strongly recommend the bank to friends and family.
Rosa Taveras was amazing to work with! She was efficient, always available and delivered as promised. Our title company and realtor had never worked with Trustco before and they have done this for many years. They were surprised at how helpful Trustco was and how good their rates were and how low their prices were. Highly... read full comment
May 2026
I had an excellent experience working with Rosa at Trustco! She was professional, knowledgeable, and incredibly responsive throughout the entire process. Rosa took the time to answer all of my questions, made everything easy to understand, and truly went above and beyond to ensure I felt confident every step of the way.
May 2026
The staff greet you as soon you open the door, everyone is very polite and friendly,Daisy were very patient assisting me with my transaction.
