Metro by T-Mobile receives reviews noting friendly and helpful staff who provide professional, patient, and cheerful service. Customers report receiving excellent personal attention, clear explanations, and smooth purchases. Staff are commended for keeping their cool under pressure and going out of their way to help, even with complex issues. However, some reviews indicate problems with the administration system, mentioning payment restrictions both online and in-store. The location is recommended as a trustworthy place for service, despite these occasional operational challenges.
You cannot pay online, you cannot pay in the store, there is always a restriction. Its friendly people but apparently the administration system is not good.
June 2024
Lisa In the Hiatus Road store has been extremely helpful to my husband and I. He and I don't really know a lot about these new phones, and she has been extremely helpful to us, and we are extremely appreciative!!
April 2024
Having been given a load of bad advice elsewhere I was recommended to come here. Only one member of staff on duty facing a load of customer challenges but they were great. Kept their cool and standards. Helped me, even though there was nonprofit for them. Want somewhere you can trust? I'd recommend.
