Cole Haan is a global lifestyle brand that has been synonymous with timeless style and detailed craftsmanship since 1928. The company has dedicated itself to enabling its extraordinary customers to look and feel their best, while pushing the limits on what shoes and beyond can do. With a heritage rooted in New York City and Greenland, New Hampshire, Cole Haan can be found everywhere.
Customers have had varying experiences at Cole Haan Outlet stores. Some have praised the exceptional customer service, with employees like Sunny and Juan going above and beyond to provide a personalized and helpful shopping experience. Customers have appreciated the knowledgeable staff, who have taken the time to explain the quality and features of the products. Additionally, the store offers great styles at great prices, with some customers preferring Cole Haan over other brands due to the military discount.
However, not all experiences have been positive, with some customers reporting rude staff who seemed to judge customers based on their appearance and perceived wealth. Despite this, the overall consensus is that Cole Haan Outlet stores offer high-quality, well-priced merchandise, and the best customer service can make the shopping experience truly special.
Most comfortable shoes I’ve ever worn. And staff at this outlet is extremely knowledgeable and helpful. Sunnie was great! Very upbeat and friendly. Would absolutely recommend and go back.
July 2026
Ashley and Simone went above and beyond to make our shopping experience beyond imagination. So helpful and attentive from first approach to out the door. Thanks ladies for making this the best Cole Haan experience we’ve ever had , reminding us that customer service is worth the effort every time .
July 2026
Sunny!!! She certainly fit her name!! She was so helpful and kind!! Love us some sunny!!
