Dade County Federal Credit Union was established in 1939 to provide financial security and independence to Dade County employees. Over the years, the credit union has grown to become one of the best in Florida, always putting its members first. The credit union's representatives, such as Brayantoni Mena, are described as caring and attentive, listening to customers' concerns and ensuring they are addressed. Customers appreciate the personalized service and the representatives' willingness to follow up on matters. While there were some past issues with long wait times and understaffing at certain locations, the credit union has since made significant improvements. Customers now report shorter wait times and welcoming, efficient service from tellers like Carla, Tesha, and Yander. Specialists like Evelyn Valdes and representatives Daymar Salgado and Kathy Ruiz-Bonilla have also been praised for their professionalism, expertise, and dedication to customer satisfaction. They are described as helpful, knowledgeable, and patient in assisting customers with their financial needs. Overall, Dade County Federal Credit Union is praised for its commitment to its members, the quality of its representatives, and the improvements it has made to provide a positive customer experience.
Excellent customer service, Amy Andrew’s was awesome. She answered all my questions and helped me to resolve all my issues, thank you
June 2026
DCFCU, dedicated in professionalism. Great communication and customer care. Highly recommend as always. A special thanks to Brian Zamora, Ernesto, and Criag in financing and the loan department. You are the best...
June 2026
The customer service I spoke the last person he was magnificent very professional very well trained. I sincerely appreciate.
