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“Denisa is our all time favorite teller we have ever had anywhere…. She is so friendly and personable…..we just love her.Also Pollyanna is a fantastic personalbanker…. we hope to have her forever. She is so helpful and professional, yet does so in a very connected way..Hilton also does a great job as well, and the newer teller Damien seems just as courteous and seems like a great fit.We do not feel like just a number or an account at this branch…. they really do care and we really do appreciate that. We enjoy getting to walk into this bank every single time.”
“I stopped in to get information about opening an account and the desk employee, Joanne gave me information and was very helpful. She explained everything I needed to know and was very friendly and knowledgeable. I’m going to recommend others that are interested in opening an account at Trustco!”
“My 98 year old grandmother needed to deposit several checks into her account and had previously worked with Cathy Joy. Upon our arrival, Ms. Joy met us and took us to her office where she took care of everything including adding a beneficiary for her accounts. Ms. Joy is the best and her customer service is beyond reproach. I want to personally thank Ms. Joy for all her assistance, she is the best. Thank you. Tom”
“The ATMs work everytime and clean inside. Although the employee wasn't very friendly when I told him I can't use torn or marked bills out of the country.”
“Booked an appointment here a day in advance for noon. Came in, bank was pretty much empty. I sat down and eventually a man came out and asked if I had been helped. I told him I was for an appointment and he let me know Michael would be done soon with his previous appointment and that he’d be right with me. Minutes later Michael came out, introduced himself and let me know the same thing. Probably no more than 5 minutes later I was sitting in Michael’s office opening a checking account.
The process was fast, easy and Michael was personable and great. Was done in about 20 minutes. After I opened my basic account, the branch manager also came to welcome me to Bank of America and asked how my experience was. Pretty above and beyond for just opening a small basic checking account!
I’ve been to Bank of America before and actually left them years ago for another bank because the customer service was pretty poor. But today I was treated well, serviced quickly and had a great overall visit.
Thank you to Michael who was above and beyond friendly. He even held the door open for me on my way out of the bank. Those small things matter. Great experience”
“The ATMs work everytime and clean inside. Although the employee wasn't very friendly when I told him I can't use torn or marked bills out of the country.”
“Great customer facing staff but the manager is another story. She's very nasty and condescending almost like we should be happy she allows us to bank there. Good bank just learn to go around management team”
“I keep my savings and my personal mortgage in this bank. All of the tellers, loan officers and managers know me by name. I see them out in the community on various volunteer organizations and so on so they care about the community!. This is a solid group of people who work hard, are friendly and always helpful. I love this bank and I try to refer people to this bank when I can. In a world of corporate feeling banking institutions, this bank stands apart as a community minded bank!”
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“As a Commercial Lender and Business Banker, James Jerome is number one (#1) on the Crews Bank team! James is responsive, dedicated, thoughtful and works hard to do what is best for my commercial real estate Buyers who are looking to purchase businesses and businesses with real estate. I trust James to do what can be done to secure a business loan or line of credit for the commercial real estate Buyers from Sarasota to Punta Gorda, James is my preferred local Commercial Banker!”