Truist offers a welcoming and friendly atmosphere at its branch, where customers frequently highlight the exceptional service provided by staff members, particularly Shawn and Joel. Many customers appreciate the prompt assistance they receive, even without appointments, and express gratitude for the professionalism shown by the team. While some customers have experienced frustrations regarding account balance requirements, the overall sentiment remains positive, with strong praise for individual employees. The East Sunrise Blvd branch is notably favored for its excellent service, while other locations have received less favorable feedback. Overall, Truist is recognized for its dedicated customer service and personalized attention.
Sandy is so helpful and goes above and beyond to take care of our banking needs.
June 2024
I have been there to make deposits, order checks, and solve direct deposit problems. They are very good.
February 2024
I had a great experience with Shawn at this branch. He went above and beyond with the help I needed. Thank you for your professionalism. We need more people like Shawn in this world.
