Macy's Backstage, a popular discount retail store, offers a varied shopping experience for customers. While the store is praised for its helpful employees, such as Gia, and its ability to provide good service, some customers have expressed disappointment with the store's recent changes. The prices have reportedly increased, and the selection of merchandise has been perceived as lower quality, causing some shoppers to avoid certain locations. However, the store still maintains a loyal following, with customers praising the availability of specific items like Legos. Overall, Macy's Backstage strives to provide a convenient and value-driven shopping environment, though the quality and pricing may vary across different locations.