Victra, the local Verizon Authorized Retailer in Fort Myers, FL, strives to create the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have consistently praised the exceptional service they've received at this Verizon store. One guest, Alex, was described as "amazing," "attentive," "informative," and "kind" in helping a customer find a new phone quickly after their previous one broke. Another customer, John, was commended for his patience, knowledge, and genuine kindness in untangling a complex issue with phone upgrades and business line transfers. Customers have appreciated John's willingness to provide direct contact for any follow-up needs. The store's staff has been consistently recognized for their excellent customer service. Customers have expressed their satisfaction with the smooth, easy, and informative experience they've had, particularly when switching from other carriers. The Verizon store on Alico Road has become the preferred destination for many customers due to the exceptional service and care provided by the team.
Very pleased with service, personnel Great knowledge of product . Will return when needed equipment Thanks Morgan
November 2025
Alex was amazing! I needed a new phone ASAP after mine broke while here on holiday, and he was very attentive, informative and kind.
October 2025
Had a great experience at Verizon today thanks to John! He was super patient, knowledgeable, and really went out of his way to help us set everything up. He explained everything clearly and made the whole process easy. Definitely one of the best customer service experiences we’ve had there.
