Sam's Club Tire & Battery is a tire shop that generally provides good customer service, with some notable exceptions. The reviews highlight both positive and negative experiences. On the positive side, the shop has been praised for its quick and compassionate service, particularly in helping customers with urgent tire issues. The technicians, such as John, have been described as helpful and efficient in resolving problems. Customers appreciate the staff's willingness to accommodate their needs, even when they have their children with them. However, the reviews also reveal some significant issues with the shop's call center and a particular staff member. Customers have reported frustrating experiences, including receiving incorrect information and being unable to reach someone who could assist them. One customer even had to call multiple times and wait for the supervisor to reorder tires, leading them to ultimately seek service elsewhere. The most consistent complaint seems to be about an older African American female staff member who is described as rude, dismissive, and lacking in customer service skills. Several customers have voiced their dissatisfaction with this individual's behavior, which has apparently led to issues such as a customer driving away with a hole in their tire. Overall, the reviews suggest that while the tire shop itself may be satisfactory, the customer experience can be greatly impacted by the call center and the behavior of certain staff members. Customers seem to have mixed feelings about the overall quality of service at Sam's Club Tire & Battery.
A lot of respect for these boys. They are understaffed and overwhelmed with the amount of work they have on their load. Thank for you guys hard work.
June 2024
Byron was amazing at helping us today. He went above and beyond to squeeze us in due to a scheduling and pricing error.
April 2022
Just wanted to let people know that the hearing aid department manager did an excellent job in fixing my hearing aid quickly and at a very reasonable price. I had inquired at another Sam's and they said it had to be sent in at a cost twice as much.
