Aaron's is a business that offers a mix of customer experiences. While some reviews highlight poor interactions with staff, particularly regarding account inquiries and payment issues, others praise the helpfulness and professionalism of employees. Customers have noted unprofessional behavior from management, with one reviewer feeling belittled during a conversation about payments. However, there are several positive remarks about the delivery team, with specific mentions of Tim and DeShontay for their friendly and efficient service. Long-term customers appreciate the excellent service provided by staff like Henry, who is recognized for his prompt and courteous assistance. Additionally, Madison and Sharee received commendations for their communication skills and helpfulness. Overall, Aaron's has a reputation for good service, especially when payments are made on time, but there are concerns about certain interactions that affect the overall customer experience.
Kelly at Aarons downtown on Main street was very knowledgeable, very helpful! I had talked to her on the phone a couple of times, very professional and helpful. When we walked, I told her my name and she knew immediately why we were there. The process was simple and fairly quick. I recommend Kelly and this Aarons!
October 2025
I love Aaron's ❤️ Been my place since 1999
September 2025
Customer service was excellent. I signed my agreement the same day.
