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February 2024 by William Ortola Leonard
THEY ARE LIERS!! Make sure to get everything in writing! I went to check their bundle promotions on internet and wireless. The sales person was very nice, but after asking me what I was currently paying she talked to her manager and came back saying they had some promotions for being a UF employee and they could give me the same price with better internet and wireless plan. Came the first bill there was no promotion and my bill was $100 above what I used to pay.
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January 2024 by EAGLEEYE Q
ONESTAR JUST
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January 2024 by Danielle Chanzes
Deanne was incredibly helpful. I came in this evening looking for an apple watch to help with tracking my fitness. She immediately walked me over to the watches and helped me figure out which watch would fit my needs best. Also, because of a BOGO promotion I was able to leave with not only watch for myself, but also my Dad. 10/10 experience. Highly recommend her for any needs you may have.
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January 2024 by Beth Butler
Amazing experience here today with Deanne! She was fun, knowledgeable and found several ways to save more money!
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January 2024 by Perri Lyles
Deanne was so helpful! Changing devices has always stressed me out in the past, but Deanne made it easy!
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January 2024 by Chris Fisher
Its a 50/50 store. Depends on who u get the type of service u receive
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December 2023 by Chrissie Stevens
They skip around and don't help people in the order they enter the store. The samsung phone never has repair parts in stock. I was charged a lost phone fee ($400) on a phone that was lost by a repair tech in the mail. Absolutely awful customer service.
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November 2023 by Chiketa Spencer
Excellent customer service I live an hour away from the store. I passed two stores to get to the store, Because anytime I have an issued, they Always resolve it. Great customer service and it doesn’t matter how long or what the issue is. They are not gonna stop until they can help you resolve it. There are great team.
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November 2023 by LORI MAC
Tiffany was the bomb. I gave the five stars but only for her service. My problem with the store is, it absolutely reeks of mold. Not a slight odor, a full on attack on your sinuses. I wasn’t in there 30 seconds and was already sniffling and coughing. That store is an OSHA violation. If you do not move these employees to somewhere clean, AT&T risks many disability claims, as well as unlawful death lawsuits. It will not take long for this mold to have an effect, because this is not a little bit of mold. Even if you got cleaners in there, dressed in full on hazmat suits, they would never get it all. That building needs to be condemned.
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October 2023 by James Yelton
Went to a local store after not being able to resolve an issue on the website for over two months. I was greeted by Saphia . E. , with a big smile. I explained to her my issue and if instead of telling me “ go to our website or call this # ….” She went on and resolved it within minutes. Saphia is a great listener, excellent customer skills and great personality, too. It was an A1 experience . She is a 5-Stars employee.!!!
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September 2023 by Jody Ruth Surprenant
My friends phone was so congested it wouldnt work. The rep was great. Ended up upgrading. Good experiance.
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September 2023 by Katelyn Warner
Upon arriving to the store I was impressed by the large and spacious parking lot. I was met at the door with smiling and friendly staff that was willing and ready to help assist all needs and answer any questions I had. I was thoroughly explained a breakdown of what to expect of my first bill and upcoming bills and adjusts me there an after.If you're looking for new device, upgrade, or information I would certainly recommend stopping by this AT&T location.
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September 2023 by Madame Abdul
Bad experience, I signed up with AT&T on March 31, 2023 . It's been nothing just a disaster, the staff are nice but they are not telling the truth. They lied about promoting and service. They gave me a tester line for 2 days and supposed to be disconnected because I signed up for service. The tester line never disconnected I have been getting a bill for it. I took the bill back to the store Nick said "don't worry I will take care of it" two months letter the bill keeps getting bigger and now I have to deal with the dispute with the cooperate office. Just save you a trip and go to another location.
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September 2023 by Hannah Phillips
Danny helped me and he was very kind and patient. He even stayed after store hours to help me fully transfer my info from my old phone to my new one when he could have just sent me home. He offered polite conversation and was even kind in response to rude customers that interrupted our sales transaction. Great employee, give the man a raise.
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July 2023 by Zack O'Donnell
Called customer service, they referred me to the store, store referred me to a loyalty phone #, and loyalty referred me back to the store…. Complete waste of time. Asked the manager to call customer service with me, and she refused because it was “a waste of time”
