The Bank of America Drive-thru ATM offers a convenient and customer-focused banking experience. Customers have praised the staff for their friendliness, patience, and helpfulness, even when there are no appointments, with wait times being manageable. One customer appreciated how a representative explained online banking issues and credit rebuilding in a clear and informative manner. Another was impressed by a staff member who assisted with an international wire transfer, replacing an ATM card, and answered questions about credit and savings accounts without any pressure to open new products. A third reviewer shared a positive experience with a staff member who provided assistance during a personal crisis, helping them recover from losing their wallet and offering support with kindness and a bright personality. The bank has also taken steps to improve safety and service by enhancing cleaning procedures based on CDC guidelines and following local restrictions on client entry, which may lead to temporary changes in hours. Customers are encouraged to check hours and services via the bank’s mobile app or website. Overall, staff members are described as personable, caring, and dedicated to helping clients feel informed and supported.
This bank is at a convenient location, and the employees are friendly. It can be busy, so it might be best to make an appointment. The furniture and one of the walls are Gator colors. You know you are in a Gainesville bank with the UF decorum.
October 2018
I like it always get my things done in short time, easy going staff and very kind
September 2018
Kind and welcoming service towards me each time I come. It is also very clean and well organized. I also like how they embrace the local University
