CarMax in Gainesville offers easy car buying and selling with a large selection of used vehicles and a no-haggle policy. The process aims to be straightforward, with options for expedited pickup and completing paperwork online. Experiences with customer service and staff motivation vary. Some customers report positive interactions with helpful and fantastic staff who provide tremendous help to get a deal done. Other reviews note disappointment, describing customer service as poor, with staff appearing disinterested, unmotivated, and lacking in guidance or knowledge. The purchasing process is frequently described as taking quite a while or being way too long, involving too many people. Some customers express frustration with logistical issues, such as not being able to properly read forms on screen before signing. While some leave as happy owners, others question the overall approach, feeling there is no room for negotiation.
Good service, got a credit union bank draft so to cut interest in half. Bought a 20 20 kia soul. Car did not a owners manual. For a car that new, it should be carr max responsibility to provide me one. Great car. Please provide me a owners manual. Thankyou.
February 2025
This was our third purchase from this location. We were disappointed with this experience. Customer service was poor. Our “expedited pickup” took a number of hours. Aside from the person who greets you, staff seems generally disinterested and unmotivated.
October 2024
It took quite a while to get everything completed however my main issue was that they couldn't print the forms before I signed them electronically so that I could read them when printed. I could not read the forms on the screen the font was not big enough to read.
