Cox Store in Gainesville offers a range of services including ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the latest mobile devices, all aimed at helping customers stay connected at home and on the go. Customers appreciate the convenience of personalized support, exclusive offers on Internet + Mobile plans, and a variety of devices and accessories. The store’s staff is generally seen as friendly, knowledgeable, and helpful, often going above and beyond to assist customers with their needs and ensure they get the best deals. Many reviews highlight quick and painless service experiences, with one customer mentioning that it took less time to park than to complete their transaction, which underscores the efficiency of the staff. However, some customers have expressed frustration with ongoing technical issues such as frequent internet outages, slow speeds, and delayed repairs, which can be inconvenient, especially when trying to access personal accounts or conduct work. Despite these issues, the overall impression is that Cox employees are consistently courteous and do their best to support customers. One customer noted a positive experience dropping off equipment, praising the store’s efficiency and the helpful staff. While pricing can be a concern, many recognize the value of the service, especially given the reliable support and promotions received over the years. Overall, Cox Store provides fast, reliable service and a friendly environment, striving to keep customers connected and satisfied.
They were able to help with what I needed. I was in and out quickly
July 2024
Though we recently switched to iq fiber for our home internet due to better configuration of upload and download speeds, all inclusive and stable pricing the equipment return at the cox store was fast, friendly, and efficient. Won't miss the frequent rate increases and outages of cox in gainesville.
May 2024
I hate dealing with tech companies! THIS WAS PAINLESS!!! Quick, courteous and knowledgeable service. It took me longer to park (and the parking lot was almost empty) than for my transaction. Great service.
