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October 2024 by Becky Howard
I would give cox a zero if I could. Internet out almost 24 hours so far. Last update was 4 hrs ago. Can’t find out when service will be fixed. Cox will not adjust our bill for outages. There was no storm damage where we live , so they can’t blame the outage on weather.
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October 2024 by Emanuel Johnson
Everytime I turn around the internet is out, or having technical difficulties. They charge way too much to always have issues. My internet has been out ALL night! They keep telling me that a technician is working on the issue, but, can't give me an estimate time. This is ridiculous! How long does this REALLY take! I cant even enjoy watching tv. I have to use my cellular data to watch tv from my phone!!!
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October 2024 by Brett “Sparky” D
They were able to help with what I needed. I was in and out quickly
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October 2024 by Stud
Not a care
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October 2024 by Dwight moment
Wouldn't recommend. Service is terrible & never can get in touch with a live Person ??????????
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September 2024 by Joseph Floyd
Cox communications is the absolute worst company to use for any service. They are awful, dishonest and thieves at best. The only reason they still exist in my area is because they maintained a monopoly for 10+ years. Now that's finally coming to an end. I hope cox communications and their board die with the poor customer service. I have never been treated so badly by a company I paid for a service.
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September 2024 by Savio Jesús Goncalves santander
The internet is garbage, it is useless
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September 2024 by Gail Owen
You get waited on pretty quick
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August 2024 by Louenis Kvaltine
Long, long wait. Sign in not working. Shouldn't have closed the office in NW 43 st past the elementary school. 6 people ahead of us & those 3 people working were not moving fast.
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August 2024 by Portia Li
I was served quickly and staff was nice!
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August 2024 by Juli Aitch
If I get ONE MORE SNOTTY CUSTOMER SERVICE REP, I'm going to walk in the office and make a FORMAL COMPLAINT.
Just had a rewire job today and EVERYTHING IS DOWN AGAIN.
Everything DOWN for the 5th time today!! I have a heart monitor on my wifi!!! This is really POOR SERVICE!!! Had a tech out today!!!! COX SUX!!!! LITERALLY!!!
Just had a CREEPY tech support man tell me to CALM DOWN and he'll help? REALLY? Just picked up a BRAND NEW MODEM. HORRIBLE SERVICE from TECH SUPPORT.
EVERYTHING WENT DOWN YET AGAIN. I CANT WAIT TO GET RID OF THIS HORRIBLE INTERNET SERVICE.
Wow!! Today my TV told me it needed more wifi. I was FORCED to call and UPGRADE???? Gave me one "deal" and then apologized and said "that deal isn't good anymore"
I can't WAIT until COCKS is no longer the MONOPOLY.
The SECOND TIME IN A WEEK my COX cable is down!! I have to wait 4 hours!?!? THE WORST SERVICE!! I JUST GOT THE RIDICULOUS BOX.
Just got your service. Was working fine until NOW!!! EVERYTHING WENT DOWN.
I have a tv, phone and HEART MONITOR that relies on internet connectivity. I SEE THE MONOPOLY HERE. THIS IS DISGUSTING.
Yet ANOTHER OUTAGE????
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August 2024 by Savannah Taylor
Raises the prices on loyal consistent customers. Extremely unhelpful customer service
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August 2024 by john smith
The quality of internet service provided by Cox is a joke. Frequent outages. Customer service is outsourced and they can’t do anything to help you. I’d use a different company (literally ANY other company) if I wasn’t stuck living in a Cox monopoly. With the volume of random internet outages I may just go to Starbucks and use their internet. This company is absolutely terrible. Avoid at all costs.
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July 2024 by Victor Martins Tonso
COX has terrible services. I highly recommend to look for other options. Just google and you will find it. Stay away if possible.
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July 2024 by Ernest Bordini
Though we recently switched to iq fiber for our home internet due to better configuration of upload and download speeds, all inclusive and stable pricing the equipment return at the cox store was fast, friendly, and efficient. Won't miss the frequent rate increases and outages of cox in gainesville.
