Cox Store in Gainesville offers a range of services including ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the latest mobile devices, all aimed at helping customers stay connected at home and on the go. Customers appreciate the convenience of personalized support, exclusive offers on Internet + Mobile plans, and a variety of devices and accessories. The store’s staff is generally seen as friendly, knowledgeable, and helpful, often going above and beyond to assist customers with their needs and ensure they get the best deals. Many reviews highlight quick and painless service experiences, with one customer mentioning that it took less time to park than to complete their transaction, which underscores the efficiency of the staff. However, some customers have expressed frustration with ongoing technical issues such as frequent internet outages, slow speeds, and delayed repairs, which can be inconvenient, especially when trying to access personal accounts or conduct work. Despite these issues, the overall impression is that Cox employees are consistently courteous and do their best to support customers. One customer noted a positive experience dropping off equipment, praising the store’s efficiency and the helpful staff. While pricing can be a concern, many recognize the value of the service, especially given the reliable support and promotions received over the years. Overall, Cox Store provides fast, reliable service and a friendly environment, striving to keep customers connected and satisfied.
Good cable based ISP. Friendly staff, every service I used was as advertised. That being said, I did switch to fiber, once available, as they offer symmetrical connections. No real complaints about Cox, just a preference.
June 2026
Good customer service, convenience and staff members were awesome
June 2026
Came in to return my modem and asked to be provided proof of the return. I was told my only option was to sit around for an hour and wait for an email to arrive. They would not provide a confirmation number, would not let me take a photo of the screen. Robert was especially rude.
