Cox Store in Gainesville offers a range of services including ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the latest mobile devices, all aimed at helping customers stay connected at home and on the go. Customers appreciate the convenience of personalized support, exclusive offers on Internet + Mobile plans, and a variety of devices and accessories. The store’s staff is generally seen as friendly, knowledgeable, and helpful, often going above and beyond to assist customers with their needs and ensure they get the best deals. Many reviews highlight quick and painless service experiences, with one customer mentioning that it took less time to park than to complete their transaction, which underscores the efficiency of the staff.
However, some customers have expressed frustration with ongoing technical issues such as frequent internet outages, slow speeds, and delayed repairs, which can be inconvenient, especially when trying to access personal accounts or conduct work. Despite these issues, the overall impression is that Cox employees are consistently courteous and do their best to support customers. One customer noted a positive experience dropping off equipment, praising the store’s efficiency and the helpful staff. While pricing can be a concern, many recognize the value of the service, especially given the reliable support and promotions received over the years. Overall, Cox Store provides fast, reliable service and a friendly environment, striving to keep customers connected and satisfied.
Robert was very helpful and went above and beyond to help solve my service issues.
October 2026
Robert is absolutely amazing. Super helpful and extremely friendly! Loved working with him. THE BLACK LADY NAME DQ OR WHATEVER HER NAME IS, IS EXTREMELY RUDE. I can’t believe she is actually allowed to work around people. I can see why they keep her in the back and make her do phone support.
September 2026
Isaiah, got me up and running in no time. He should be employee of the year. Many, many thanks.
