About Hertz Car Rental - Gainesville - Main Street HLE
Hertz Car Rental on Gainesville's Main Street provides a generally positive rental experience with a wide selection of vehicles. Multiple reviews highlight consistently incredible service, with staff described as kind, understanding, and genuinely caring. Employees are noted for being sufficiently helpful and for going out of their way to assist customers, including during crises or with last-minute changes. The cars themselves are reported to be nice and reliable. However, the service experience can be inconsistent. Some customers report minor frustrations, such as being left on hold for extended periods. The location's policy on lost items is also noted, with specific items like dashboard mounts being immediately disposed of rather than kept. Overall, the location is considered a fine service, with many customers rating it as the best compared to other rental offices, praising the team's effort to help in all manners.
I was completely new to doing car rentals, the employees at this location were so kind and understanding when answering my 5 billion questions. The costumer service alone was worth 5 stars!
July 2025
I was dealing with a crisis, my car broke down in the middle of no where on the 301, I had to get towed and needed to get my family home, I walked into Hertz of Gainesville.. I was desperate and had no reservation. I dealt with Zaire and he was amazing. Took great care of me. I wish I could give him 10 stars!
June 2025
Great service, easy in and out, the car was nice and very clean! We will definitely rent from here again
