Hugo's Auto Service is a highly regarded auto repair shop known for its excellent service and trustworthy mechanics. Customers consistently praise the prompt and hardworking staff, who are praised for their friendly and honest approach. The shop's job system is appreciated, as it clearly explains the issues with vehicles and allows customers to choose the necessary repairs. Customers have had a "best experience" bringing their cars in, with mechanics taking the time to provide detailed explanations. The shop is known for its reasonable and honest prices, and for going above and beyond to help customers, even contacting warranties on their behalf. Despite being busy, the shop makes an effort to accommodate customers and follow up on their needs. Overall, Hugo's Auto Service is a reliable and customer-focused auto repair shop that comes highly recommended by its satisfied clients.
Excellent customer service, reasonable pricing, and staff give honest explanations on why items/services are priced a certain way. They are also local which is a plus for me. Overall great experience bringing my car in and will be recommending to others.
October 2025
Awesome staff. Highly recommended. They did all they could to help me get back home to Miami. Best shop in town. You can tell by all the customers that came in and out of shop it’s definitely a staple in the community. I’d stop here before any other shop in town.
July 2025
This is my only trusted repair shop in Gainesville. Great people and amazing service!
