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January 2024 by Kenneth Brooks
Busy. Had to make appointment to bring back, but figured I would do it myself, plugs, coils,oil, filter change air filter, couldn't wait 3 days,, but they did follow up ,
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September 2023 by Robert G.
Dan was a disappointment and Hugo sold his name by letting this man buy his shop. Dan took 12 months, cut all wires and charged me for parts that had nothing to do with the task I originally asked for without completing the task. Originally I called and he told me Hugo said I could bring it in, neither of them ever told me it was under new ownership (that's deceitful). After months of many excuses I finally had my vintage VW bus towed away to Hilltop motors in Jax that fixed my issue in 1 WEEK. Dan cut my wires under the dash, which took $700 in additional labor to repair alone.12 months and he still wouldnt just admit he couldn't fix it and just told me stuff like, "I'm waiting to break the rusty screw, I've soaked it in oil", for like 1 month at a time each time I'd call. He told me "your motor is shot and you should sell this thing". Hilltop told me all tests show my motor is in wonderful working condition. They were blown away at his actions cutting wires and acting like he couldn't fix the starting issue. All he did was charge for parts that had still did not fix the starting, like distributor etc, disconnect and cut all wiring inches from where they could EASILY be safely disconnected, and completely disassemble my steering column, etc. and refused to put it back together unless I gave him more money (yes I paid him for this parts). What was his end game? He really was 12 months in and over his head and just lying to cover for his inability to fix my VW. I'm embarrassed that I even let him have it that long and that I believed any amount of his stories, especially when my wife was telling me I was having the wool pulled over my eyes. It was never even brought in to a bay for proper work. My car sat out by the trash cans where it was damaged and looted by the riff raff passing by for 12 months.
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August 2023 by Christopher Elliott
Friendly service, great work done, on time for a reasonable charge. Very happy!
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June 2023 by Lafe Henderson
Great, honest mechanic with good prices. Got my van running great for a cross country trip, and it's still running strong 6000 miles later. Would recommend to a friend.
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May 2023 by Eren Attanasio
My fiancé comes here a lot I have heard nothing but good things and everytime the car comes back it is working beautifully (that is until one of us ruins it but we take back every time) I've heard him on the phone multiple times Dan is very sweet and I very much trust him with our car
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April 2023 by Verena Eissinger
Stopped in when my I had transmission issues. Dan helped clear the code and gave me some extra insight into my needed car repairs.
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March 2023 by Oliver Eric
I’ve been here a few times and as a college student that knows nothing about cars he helped each time and did a little extra free of charge to make sure my driving is safe. Dan has fair prices and explains everything to look out for if he notices something off while repairing your vehicle. It’s a small shop and I always feel welcome. He even will offer to call my dad to discuss what he’s going to do and prices. If you are looking for a place to help you out NEVER go to a dealership or a name brand place before checking out Hugo’s :)
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March 2023 by Andrea Garrido
I started taking my car here after Dan took over the business. He is the only mechanic I trust to touch my VW. I jumped around dealerships just to ensure Dan was the one always in charge of my car. Couldn’t ask for a more honest mechanic, even when you don’t want to hear the bad news he has for you. Never tries to push or upsell anything. He is actually very educational, showing exactly what is wrong, how it happens, and how urgent it is to correct. Now that I’m no longer in Gainesville not sure who I will trust to work on my VW. I might just have to drive back to Florida whenever my car needs maintenance
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March 2023 by Kendra Campbell
Dan is awesome. After going thru heLL with my fiat from other shops and dealership having no certificated workers for my car. DAN provided the best customer service. He explained everything to me he didn't overcharged me. I won't take my car anywhere else in Gainesville. DAN the guy for the job! Thanks so much DAN :) ?Service: General repairs & maintenance
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March 2023 by Griffin Pollis
Dan was awesome to work with, and always kept me updated on my vehicle status and explained everything to me in simple terms. Great work for a great price.
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February 2023 by Sarah Ruderman
The service here is amazing! Dan was so helpful and patient when explaining the issues with my thermostat assembly. He was readily available by phone, kept me updated through the entire process, and got my car back to me very quickly. Absolutely coming back here again if needed and highly recommending him to my friends!
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February 2023 by Pooky Roig
Honest, dependable, and fast. It's great to have my truck back and running better than when I got it. Would recommend to anyone. Had a great experienceServices: General repairs & maintenance
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December 2022 by Steven Bell
My co-worker and I work around the corner from Hugo's, neither of us have ever used the business until this week. Either way my co-worker's water pump went out on his 2017 F-150 on the way to work at 6:30am. Hugo's had it fixed before 3pm the same day, just sitting from the sidelines I could tell there was good communication. The warranty period is great and the customer service was awesome. Oddly the best part, my co-worker told me this morning that pressure on his tires were low before he took his truck there, but were at specs afterwards. Owner did not mention it.. just did it. I have not used Hugo's "yet" but with that kind of service I probably will.
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December 2022 by donna lee brannen
Daniel Monsanto you are way off base...altho, I am unable to use this service at this time, (thru no fault of Hugo's), Dan has spent a considerable amount of time trying to help me with my particular situation which he did "not" have to do...he went above and beyond to help me and when I am able, this is the place I will take my vehicle for anything it needs...so glad I found this place for all my future needs...
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December 2022 by Kristy Orbe
The quickest oil change of my life. Employees are very personable, will take care of you like family.Service: Oil change
