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“Went in for 4 new lines that I was porting from 2 other service providers. I was helped by Gwen who was friendly, knowledgeable and extremely patient in helping get it done. I would recommend her for anyone needing assistance as she went through so many options to get done all the things we needed and never once got upset or frustrated.”
“Easy peasy for this senior citizen! I walked in and was greeted by Ms. Colon. She answered all my questions, gave me the promotions available, and set up the account for my entire family. They were able to go to any TMobile and trade in their devices. No pressure, just kindness. Customer service with pride, respect, and compassion. I highly recommend TMobile for their perks and promotions. This location is in and out quickly. Ask for Ripley Colon if you want to feel valued.”
“Came in to sign up for a internet plan. One of the smoothest experiences I've had. Andrei was our sales person and went above and beyond to answer all of our questions and be very inviting and friendly. Hopefully our service at home is as awesome as their customer service! Thank you guys!”
“I was at the store this week on Friday (1/30/25). I was frustrated at not being able to transfer the data from I-Phone SE to I-Phone XR because the IOS in the old SE phone is outdated. I had spent hours the previous day without success.
Janette the manager patiently spent about an hour or more in successfully resolving the problem and was eventually able to transfer the entire data. She even solved the issue with my wife's Apple login issue.
I have been to another T-Mobile store in the city in the past and had a different and unsatisfactory experience.
The assistants in this store are polite, courteous and helpful.”
“I went into Verizon to upgrade my phone. Marco Santiago helped me and he was excellent. Marco went above and beyond to meet all my needs and had great customer service and was very professional . 10/10 would recommend!”
“Had to visit the location near the mall and that interaction didn't go nearly as well as my interaction did with Spencer at the Gainesville Florida Archer location. He's a stud. Y'all should keep him around.”
“I have yet to install my modem and test out my wifi. I will update my review. But, five stars for customer service: Ezekiel was exceptional. Thank you for all your help.Update: Matthew came and put a line in for my wifi. He was very nice and worked fast. Wifi works great.”
“Though we recently switched to iq fiber for our home internet due to better configuration of upload and download speeds, all inclusive and stable pricing the equipment return at the cox store was fast, friendly, and efficient. Won't miss the frequent rate increases and outages of cox in gainesville.”
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“I switched my phone services to Verizon and am so very happy that I did. I am saving a lot of money since the switch and am enjoying spending my extra money elsewhere. The customer service is outstanding, and when I enter the store, I am greeted with a smile, with no wait time.”