PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of pets. The store is noted for being very clean. Many reviews highlight that the staff is very welcoming, friendly, professional, kind, and awesome, with specific praise for their patience and grace. Customers report good experiences with services like pet grooming and nail trimming, describing groomers as patient and the service as reasonably priced and fast. However, experiences can vary. One customer reported a significant wait for a grooming appointment, noting a lack of communication, though management was kind and understanding in resolving the issue. Another mentioned a minor service error during a visit. Overall, the checkout process is pleasant, and the professional, kind crew makes customers feel positive, leading many to state they will always go to PetSmart or would definitely go back.
The PetSmart on Archer Road in Gainesville always has exactly what I’m looking for. Great selection, especially when it comes to dog food.
December 2025
The staff is friendly but Petsmart need to update their computer systems. Petsmart need to buy new computers as the current ones are outdated they keep failing upon totals and departure. The computers went down and had to be removed never did get my receipt.
December 2025
Absolutely amazing experience, we arrived early enough to walk the lower level and the lights are just so beautiful. Also got to hang out with some really soft and cuddly friends.
