Sally Beauty in Gainesville is a go-to for thousands of salon quality products at budget friendly prices, including hair care, color, accessories, tools, cosmetics, and nail care. The store carries top brands and offers a great selection, often with encouraging sales. Many customers report always receiving good and amazing customer service, with staff described as extremely patient, kind, helpful, bubbly, and super knowledgeable with useful help. The free Licensed Colorist OnDemand service provides expert guidance. However, some feedback indicates a need for more diverse employees or for current employees to have a better knowledge base of products to assist customers, as avoidance is poor service. All products are backed by the Love It or Return It Guarantee.
Good products but prices are going up to high. Also it would be nice to have a Sally's in Newberry area.
May 2026
Customer service is important! All sales associates should be trained to have good customer service skills.
February 2026
Had a really good experience here. The employee that was working was very attentive and had great customer service skills. I was feeling a bit lost and she helped me pick out a semi permanent dye. I’ve been very happy with the results.
