Star Import Service, Inc. has been serving the greater Gainesville area since 1984, specializing in Mercedes-Benz repairs. Customers praise the shop for their honesty, integrity, and dedication to customer satisfaction. Many mention that the staff, including Tyson, Josh, and the owner, go the extra mile to ensure customers are pleased with the service, often exceeding expectations. The shop is described as a clean and professional place that provides prompt updates and fair prices, which are significantly lower than dealer rates—about 33% less for comparable work. Customers appreciate the shop’s ability to handle both complex and simple repairs with curiosity and candor, solving issues effectively. The team is known for accommodating tight schedules and making customers feel valued, often waiting for vehicle pickups. Several reviews highlight their honesty, with one customer stating they no longer go to dealerships for repairs. Overall, Star Import Service is highly recommended for Mercedes-Benz maintenance and repairs, praised for their friendly, honest service and their ability to make small-town customer care feel like a big city experience.
Definitely a 5Star, quality workmanship and very clean work garage. Easy to contact and rapid response when you leave a message.
June 2024
If you drive a MERCEDES, this is the ONLY place to go in Gainesville! Tyson, Josh and the whole crew go the extra mile to make sure you are pleased with their service. No more dealer rip-offs for me!
May 2024
Excellent gem. I've been going to Star Import for years. Over time, there have been both complex and simple needs that are approached with curiosity and candid integrity to solve. Great owner and staff.
