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September 2021 by Tammy D
Very disappointed in this store. I have been a T-Mobile customer for over 5 years. I have 6 phone lines and was attempting to add a 7th line and two devices (moving them from AT&T). We paid a $90 fee to have this done incorrectly. The employee and manager were also extremely rude and lied when we went back into the store. I would recommend dealing with the customer service 800 number, not this store. I will not go back to this store again.
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August 2021 by Tracey Burked
The people there was very nice n the young lady tht assisted me was very nice as well.
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March 2021 by Renee Myla Corbett
He was a wonderful employee.
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February 2021 by David thompson
Kudos to Lindsey. Would have given more stars, but limited to 5. Excellent work ethic and very knowledgeable. I will be back.
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January 2021 by Kyle Blomquist
The customer service is amazing here
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December 2020 by davydogggg
Ashley was very helpful and was able to recommend the perfect phone for me.
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September 2020 by Sheila Simmons
The best, they handled every problem I had.Thank you.
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August 2020 by SallySu
Beware‼️ T-Mobile employee from Archer Rd store says this isn’t a corporate store. Their through a third party and don’t get half of the training the actual corporate store’s employees get which explains why I’ve had a horrible experience there. They have no clue what their doing.
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August 2020 by Ryan Metzger
Only reason I didn't give it 5 stars is because there's a disconnect between the store's computers and what customer service is able to see. Long story short, I want to upgrade my phone and have Jump2.0 which allows me to do that. The in-store system doesn't show that I have that feature, so I didn't upgrade today. Called customer service, they said the store computers don't always show everything, which is where the mix-up is coming from. No fault of the helpful staff, just an issue with the system.
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July 2020 by Victoria Schaeffer
Great customer service! Kaitlin and Chris managed to solve a 2-day, 4 phone-call problem for us in 15 minutes. They were completely amazing.
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July 2020 by Zeida Gonzalez
I came at 7 pm they close at 8. They had 4 other customers in the store and they say they can’t take anyone else because they’re short handed. Annoying bro.
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June 2020 by Brittany Baker
Katie was super helpful and showed she knew her stuff. Her customer service was also spot on. Not 4 stars because she took on the brunt of the customers which involved my transfer from phone to phone not going as planned and had to try twice So she had to fix that. Also had to go back for them to switch my SIM card out. I believe if she had some help this wouldn’t have happened. Would definitely recommend going in and asking for Katie. Give that girl a raise!
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June 2020 by Jacob Schuster
The employees were super helpful today! Everyone I spoke with was cheerful, knowledgeable, and helped me switch SIM cards no problem.
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June 2020 by Cindy Hunter
The store manager Justin, was an absolute gentleman who gave me the best customer service I've ever received. I will definitely go back.
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March 2020 by Nick Goodwin
The service here is excellent the girls were so kind and helpful! I would give 100 stars if I could. Kaitlyn and Daisee are the bomb!
