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“This was the nicest store I’ve been in. The 2 employees were the nicest and most professional employees I’ve ever ran in! They were smiling and treated my package as if it was their own. They didn’t throw it like a baseball, she actually’walked’ it to the bin. The friendless was genuine and they were not rushing even with 15 minutes to closing. I also am impressed with their retail hours. They are open more and longer than my Hammond, Louisiana ups store.”
“I wanted to take a moment to leave a review specifically for Elvis, because he was an absolute pleasure to work with and truly went above and beyond to help me.
Last Wednesday, August 19th, I visited UPS Store #3971 to have a document notarized, scanned, and emailed. I followed all of the required steps, including providing my ID, signing the notary book, and completing the paperwork. Unfortunately, I found out almost a week later that the document had never actually been sent.
When I contacted the original store, I was told there wasn’t a way to retrieve the document and that I would need to come back with my receipt and pay to have it notarized again. When I explained the situation and asked to speak with the owner, the experience became very frustrating and, honestly, disappointing. I was even hung up on during the conversation, and no apology was offered afterward.
At that point, I contacted another UPS Store hoping someone could help me figure out what to do. That is when I spoke with Elvis.
Elvis immediately apologized on behalf of UPS and said, essentially, “You don’t have to worry about that. Come to my store and I’ll take care of you.” And he did exactly that.
This wasn’t even his store, and this wasn’t his mistake or his responsibility, yet he took the time to listen to me, understand what had happened, and make the situation right. When I arrived, he notarized my document without hesitation and made sure I was copied on the email so I could confirm it was actually sent.
I honestly would have thought Elvis was the manager because of how professional, accommodating, and genuinely helpful he was.
I’m going through a lot of challenges right now, and having someone simply be willing to help, listen, and do the right thing meant more to me than he probably realizes. Customer service like that makes a HUGE difference.
Elvis, thank you for going above and beyond for someone who wasn’t even technically your customer or your problem. You represented UPS beautifully, and I truly appreciate you taking care of me when you absolutely did not have to.
UPS is very lucky to have an employee like you!”
“Kahmel was extremely welcoming and made sure I got the shipping I needed at the best price and that it would be delivered within the time frame I had.
He is so personable, I can't wait to visit with my next shipping or print needs!
Thank you Kahmel for making my visit so pleasant especially at a location that has its challenges.”
“I have always received good service from the staff. They have always been helpful and polite. I've been there numerous of times, they have been consistent in their service.”
“This place has essentially become my post office. I ship packages here, buy packing supplies here, and receive Amazon deliveries here. They are very prompt and friendly.”
“Very impressed with the high level of service here. An employee took extra time to assist with the very difficult fingerprinting machine. It really meant a lot! I sincerely hope something great happens to her, true customer service is hard to find these days.
THANK YOU!!!!!”
“I went in not exactly knowing the steps on how to return some packages and the woman who helped me out was very patient and helpful. Made the experience so much easier!”
“Absolutely the BEST customer service EVER!!!! So willing to help a “novice” online shopper! I drive out of my way to use this UPS store! It doesn’t matter the day/time! This staff is always kind and helpful! Thank you for being sooooo helpful!”
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“They were really nice there can't believe how much it cost to ship something to Wisconsin from here it was like $28 not their fault but I like that place I would send more stuff from there.”