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“Kahmel was extremely welcoming and made sure I got the shipping I needed at the best price and that it would be delivered within the time frame I had.
He is so personable, I can't wait to visit with my next shipping or print needs!
Thank you Kahmel for making my visit so pleasant especially at a location that has its challenges.”
“The guys in here are always awesome. I always receive excellent service. They’re so knowledgeable. Grateful that this is my local shipping/Amazon return store.”
“I have always received good service from the staff. They have always been helpful and polite. I've been there numerous of times, they have been consistent in their service.”
“This place has essentially become my post office. I ship packages here, buy packing supplies here, and receive Amazon deliveries here. They are very prompt and friendly.”
“The staff here are wonderful. Toni Nevah, and Ming are so nice. Anytime I have a problem they are quick to solve it. Will be my new and only ups store. Thank you ladies for your kindness”
“I would love to tell you about the sweetest lady ever. She took her time to help me with my return, I had no idea how to do it and here a Christina helped me quickly and with such sweetness!! Please, give her a raise....”
“Very impressed with the high level of service here. An employee took extra time to assist with the very difficult fingerprinting machine. It really meant a lot! I sincerely hope something great happens to her, true customer service is hard to find these days.
THANK YOU!!!!!”
“I went in not exactly knowing the steps on how to return some packages and the woman who helped me out was very patient and helpful. Made the experience so much easier!”
“I do a lot of shipping and returns through this UPS Store, and they've always taken great care of me. I've had business cards, menus, and poster boards printed here, and the quality has been excellent every time.
The staff is friendly, professional, and always willing to help. One of my favorite features is the self-service return station. I can walk in, scan my return, drop it off, and be back out the door in just a few minutes. Easy peasy.
The ladies who work here are awesome, and they make every visit quick and hassle-free. Highly recommend this location for shipping, printing, and returns!
⭐⭐⭐⭐⭐”
8AM - 6:30PM
4771 Bayou Blvd, Pensacola
Mailbox Centers
“Absolutely the BEST customer service EVER!!!! So willing to help a “novice” online shopper! I drive out of my way to use this UPS store! It doesn’t matter the day/time! This staff is always kind and helpful! Thank you for being sooooo helpful!”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“I wanted to take a moment to leave a review specifically for Elvis, because he was an absolute pleasure to work with and truly went above and beyond to help me.
Last Wednesday, August 19th, I visited UPS Store #3971 to have a document notarized, scanned, and emailed. I followed all of the required steps, including providing my ID, signing the notary book, and completing the paperwork. Unfortunately, I found out almost a week later that the document had never actually been sent.
When I contacted the original store, I was told there wasn’t a way to retrieve the document and that I would need to come back with my receipt and pay to have it notarized again. When I explained the situation and asked to speak with the owner, the experience became very frustrating and, honestly, disappointing. I was even hung up on during the conversation, and no apology was offered afterward.
At that point, I contacted another UPS Store hoping someone could help me figure out what to do. That is when I spoke with Elvis.
Elvis immediately apologized on behalf of UPS and said, essentially, “You don’t have to worry about that. Come to my store and I’ll take care of you.” And he did exactly that.
This wasn’t even his store, and this wasn’t his mistake or his responsibility, yet he took the time to listen to me, understand what had happened, and make the situation right. When I arrived, he notarized my document without hesitation and made sure I was copied on the email so I could confirm it was actually sent.
I honestly would have thought Elvis was the manager because of how professional, accommodating, and genuinely helpful he was.
I’m going through a lot of challenges right now, and having someone simply be willing to help, listen, and do the right thing meant more to me than he probably realizes. Customer service like that makes a HUGE difference.
Elvis, thank you for going above and beyond for someone who wasn’t even technically your customer or your problem. You represented UPS beautifully, and I truly appreciate you taking care of me when you absolutely did not have to.
UPS is very lucky to have an employee like you!”