The Best Western Plus Hollywood/Aventura provides a generally comfortable stay with a good location, convenient for exploring and near the beach. Many guests describe excellent and abundant service, noting the staff as kind, respectful, courteous, and often going above and beyond to ensure a wonderful experience. The hotel is typically clean and quiet, with a good breakfast. However, some significant issues are reported. A guest encountered a pest problem with ants in the room and found the pool unclean with bugs and leaves. A serious complaint involves the alleged loss of personal items, with a guest accusing the housekeeping staff of dishonesty and describing the management's response as rude and dismissive, failing to provide a solution. While many find the service warm and excellent for short stays, these incidents of poor maintenance and customer service inconsistency detract from the overall experience.
