Truist has received mixed reviews from its clients. Some customers have praised the service they received, particularly highlighting the assistance from a specific employee, noting their friendliness and efficiency. Positive experiences include the ease of opening accounts and the helpfulness of staff, even during challenging times. However, there are significant concerns about the bank's operations. Many customers express frustration over long wait times, with reports of inadequate staffing, such as having only one teller available during peak hours. There have also been complaints about the lack of cash for exchanges and insufficient communication regarding required documents for account openings. While some visitors have had a pleasant experience, others feel that the branch needs improvements in training employees and managing customer expectations. The temporary adjustments due to health and safety measures, such as drive-thru services only and appointment-only visits, have also impacted customer experiences. Overall, Truist shows potential for great service but needs to address the issues raised by its clientele for a more consistent, positive banking experience.
Teller CYNTHIA DELGADO Was very unqualified and unprofessional. She denied my funds and caused me to loose important appointment - this is the SECOND time- complaint #14689019- filed with Truist
April 2025
Terrible service at the drive-thru. It was 2 p.m. and the line was tight. He spent over an hour helping a customer find her card. In the line, where's the common sense? Are you a bank teller or an assistant? Terrible. Inside, however, it was wonderful.
January 2025
They are very friendly and professional, they attended to me quickly, especially Emy helped me with everything. I recommend it, very good treatment
