Public Storage offers a free, no-commitment reservation process to find the perfect storage space. Customers can use the online eRental to skip the counter or receive personal attention from on-site managers, a service provided for nearly 50 years. Reviews describe the staff as helpful, kind, patient, knowledgeable, professional, and friendly. The process is noted as easy, quick, efficient, and amazing, with excellent customer service that makes the experience a 10/10. Staff are praised for explaining things in detail and saving the day.