Metro by T-Mobile at 127 Ridgewood Ave offers prepaid plans with unlimited talk, text, and data, as well as the latest 5G phones from top brands. The friendly staff are knowledgeable and provide excellent customer service. One customer had a positive experience getting their high security passcode removed and purchasing a new phone, praising the professionalism of the employee named Andy. However, another customer was dissatisfied after being sold a more expensive plan than they requested, leading to a higher monthly bill. A third customer had to wait an hour to get their WiFi home device set up, though the issue was eventually resolved. Overall, Metro by T-Mobile seems to provide a mixed experience. While the staff are generally helpful and the phone selection is good, there have been issues with inaccurate plan information and longer than expected wait times. Customers are encouraged to work closely with the staff to ensure they get the right plan and service for their needs. Call (386) 253-4404 or visit the store at 127 Ridgewood Ave for more information.
Very play and helpful got a new phone did not give me the plan I asked for so they charged me more money than they should have and my bill is more than it should be every month until I get there this month to fix it not happy with them selling me a plan that they lied to me about and said they gave me a different plan
November 2022
Definitely good people and they help you out anyway you can especially when you're in a jam
November 2022
I WOULD RECOMMEND METRO/T-MOBILE. THIS IS MY SECOND TIME WITH THE METRO PEOPLE AND BOTH TIMES THE SERVICE WAS EXCELLENT.
