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“I requested services around the holidays and under a tight schedule. Jose lent his expertise in helping me choose services based on what I needed. They sent out Jorge, who worked his magical powers and got me set up under the time frame I had while still making sure my wires were long enough to reach around where I needed them and minimally show (my house has no attic). We tested the internet speed and I am impressed! I don't have all my devices connected, as I still have to move in, but everything looks perfect at this point.I am so happy I found a company that makes me feel like a person and not just another account number. I can't say enough about the customer service and experience. Highly recommended!”
“I went to the store last week to purchase a new phone. Frank and German help me set up a new device and help me transfer my information. Also help me fix two broken screen from my other devices. Fast and reliable service. 100% great service.”
“I’ve had some really frustrating experiences at other T-Mobile stores in the past, so I walked in expecting the same thing. Thankfully, I was completely wrong.
Natalia a kind Hispanic girl helped me, and she was honestly one of the best customer service representatives I’ve ever dealt with. She was friendly, patient, and took the time to explain everything without making me feel rushed or pressured. She actually listened to what I needed and made sure I left with the best solution instead of trying to sell me something I didn’t need.
It’s refreshing to meet someone who genuinely enjoys helping people. You can tell she cares about her customers, and that made all the difference. Because of her, this was by far my best experience at a T-Mobile store.
Thank you, Natalia, for your kindness, professionalism, and outstanding service. You turned what I expected to be a stressful visit into such a positive experience. I’ll definitely be coming back because of you.❤”
“I had such a great experience with Dayana. She was thorough and efficient in providing me with not only top of the line customer service but also a solution that works well for me and my family. I’m so glad I came into the store to have this person to person interaction, a bot could never.”
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“Amazing service and customer care Alejandra, Janin, and Ariadna really did me a solid and got my phone service straightened out saving my account can't thank them enough.”