The AT&T Store in Jacksonville offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options that use the nationwide 5G network. Customer experiences with staff vary significantly. Many reviews highlight extremely helpful, knowledgeable, patient, and professional associates who solve problems, provide smooth transitions, and ensure devices work properly, with some visits taking only 15 minutes. These staff members are described as hospitable and pleasant. However, other reviews note inconsistent service, with some associates appearing preoccupied, inattentive, or lacking professionalism. Past issues with billing errors and unnecessarily long visits where staff required frequent managerial assistance have also been reported. The store provides a range of devices and plans, but the quality of service can depend on the specific associate encountered.
The stores have great people to help you however the company needs some work. AT&T doesn’t have plans & phones that are a good fit for people that are disabled & on a fixed income nor do they have a good fit for older people on a fixed income. Shame on you AT&T!!!!
January 2025
Tanya! Was very helpful, even when the system was giving her problems. She was patient and worked with me to solve my problems.
September 2024
There 3 or 4 associates maybe on any day ,there always preoccupied with unnecessary issues. you come in the store 1 maybe on there phone,the other one plays music on Bluetooth professional must be implemented, dress code,attitudes leave at home your not the CE0,your just an employee.
