The AT&T Store in Jacksonville is highly praised for its excellent customer service and knowledgeable staff, especially the associate named Devon. Customers appreciate Devon's fast, efficient, and friendly approach, as well as his patience and clear communication. Many reviews highlight his ability to find the exact products customers need, whether it's a new iPhone, accessories, or a fiber plan, and his skill in building rapport. Customers feel confident and well taken care of after visiting the store, often leaving with not just their desired devices but also a sense of trust and satisfaction. The store offers a variety of devices including phones, tablets, smartwatches, and connected devices from popular brands. They provide flexible wireless data plans, including prepaid options with no annual contracts or credit checks, and unlimited data plans that include nationwide 5G service at no extra cost. Although some customers mention that AT&T services can be expensive, they generally express happiness with the level of service received. Overall, the store is viewed as a reliable and friendly place to get devices and plans, with Devon standing out as a standout employee who goes above and beyond for customers.
I screwed up the survey. Devon was great. I accidentally selected very dissatisfied instead of very satisfied. Only complaint is how expensive AT&T services are.
June 2025
Devon is fast, efficient and knowledgeable ! He helped me get my daughter a new reliable iPhone and an excellent deal on fiber . Excellent , professional service .
June 2025
We were extremely happy with our service. Devon went above to help make us happy with the new 16 Pro max and Iwatch 10. Plus the accessories we purchased. He was not pushy, but knew his product. He is great benefit to ATT.
