CarMax offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place. The experience is described as wonderful, with no haggling or pressure. The website and App are easy to use for finding inventory. Salespeople are noted as great, fair, and kind, providing warm greetings. The process is efficient, with services like transferring cars from other locations, trade-in appraisals, and completing purchases quickly. They will buy a car even if a customer does not buy theirs. While recommending research on specific cars, reviewers highlight resolved complaints and a good warranty. Many customers return, citing a very good experience overall.
Good cars, bad cars. Do your research on engine types and make sure the transmission runs smoothly. I love their App. The App bumped them up from 3 to 4 stars.
June 2024
So far the experience has been wonderful. I don't have any complaints that were not resolved quickly. I will follow up once my 3 month warranty had expired.
May 2024
Kevin Smith was awesome! He helped us find the perfect van and no hard sell at all . We couldn’t be happier.
