FedEx Ship Center in Jacksonville, FL provides packing supplies, boxes, and a range of shipping services, including holding shipments for pickup. The staff at this location are consistently described as friendly, knowledgeable, and quick. Multiple reviews highlight service that goes above and beyond, with specific praise for employees who take time to track down packages and provide rock star customer service. The facility is noted for being easy to navigate, with consideration for customers who need to sit and wait. While some customers express frustration with FedEx phone customer service and restrictions like direct signatures that cause a run around, their experiences at this local center are positive. Workers are commended for being very kind, polite to extreme, and for providing fantastic help to resolve delivery issues personally. The overall sentiment is deep appreciation for the staff's efforts to ensure customers get their packages.
Actually they were very helpful in making my task a success. I had never made an online return and they assisted me in every step I needed to take. Including finding the return address in my email that I couldn't find to make sure that I didn't send it to the wrong place
August 2026
I use this Fed Ex store quite often for work. Everyone is always friendly
May 2026
Went right in and picked up my packages. Great customer service.
