Fifth Third Bank on 103rd Street in Jacksonville, FL, is highly regarded for its excellent customer service and convenient banking options. Customers appreciate the friendly and helpful staff, with employees going above and beyond to ensure their needs are met, even in difficult situations. The bank offers a range of services including checking, savings, credit cards, and mobile banking, all supported by a clean and secure environment. Many customers have been banking there for years, praising the staff's willingness to explain banking needs and provide assistance. The drive-thru lanes are noted for their friendliness and quick service, making transactions easy and efficient. Overall, Fifth Third Bank is seen as a reliable and comfortable place to manage finances, with a reputation for high customer satisfaction and quality service in the community.
I am very happy with this branch and so happy I reopened my account after a few years. Lasonya was a big help!!! She explained everything and helped me understand how I can make my money work for me. Very happy and will be life long client of Fifth Third! Go visit this branch today!!!
January 2026
Walked in to get a notary and they rejected me because I didn't have my debit card. LOL, then come to show their reviews reflect how terrible this location is. Point proven, if you work at this location please relocate asap because I will be speaking to corporate about this incident.
June 2025
Came in to make some deposits and the teller decided to tell me to take a seat while she processed my transactions but ended up taking 3 other people that came after before finishing with me. Understaffed? I would appreciate if they consider customer's time.
