Metro by T-Mobile at 5855 University Blvd W offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff who provide excellent customer service, explaining plans clearly and assisting with device needs. Many reviews highlight positive experiences, with customers feeling welcomed and valued, especially when switching to Metro or seeking assistance. The store is also praised for accommodating special needs, such as providing affordable plans for seniors. However, some concerns are raised about insurance policies, as one customer was disappointed to learn that only two claims are allowed per year, and no refunds are given for the insurance coverage. Overall, visitors describe Metro as a place with great deals, kind staff, and a welcoming atmosphere. The store strives to make each customer’s experience positive, making it a popular choice for those seeking reliable prepaid plans and new phones.
Awesome and helpful employees and great and caring service!
August 2024
They didn't have what I needed at this store, but the young lady that has waited on me the last few times I've been there has been on-point every time!
November 2023
To the manager and staff, thank you for working with us to provide our senior citizen BIL with a low cost phone plan. He still wishes for a smaller phone (pocket size) but we appreciate your time and effort to make him happy.
