Metro by T-Mobile at 5855 University Blvd W offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff who provide excellent customer service, explaining plans clearly and assisting with device needs. Many reviews highlight positive experiences, with customers feeling welcomed and valued, especially when switching to Metro or seeking assistance. The store is also praised for accommodating special needs, such as providing affordable plans for seniors. However, some concerns are raised about insurance policies, as one customer was disappointed to learn that only two claims are allowed per year, and no refunds are given for the insurance coverage. Overall, visitors describe Metro as a place with great deals, kind staff, and a welcoming atmosphere. The store strives to make each customer’s experience positive, making it a popular choice for those seeking reliable prepaid plans and new phones.
Awesome and helpful employees and great and caring service!
May 2026
Mr. Will had amazing customer service we went to several other places who weren’t willing to help with our situation but not only did he help us he went above and beyond we had an excellent experience in this store overall it was very clean and the other woman has amazing customer service as well
April 2026
Service was good did military buy phone there or my phone the only one make noise on record
