Pottery Barn is known for its expertly crafted home furnishings and decor, offering a wide range of products including furniture, bedding, and accessories to create beautiful and comfortable homes. Established in 1949 in Chelsea, New York, Pottery Barn operates through a vibrant ecommerce site, inspiring catalogs, and physical stores worldwide. Customers have praised the quality of the products but noted that customer service can vary. While some experiences have been positive, with helpful associates going the extra mile, others report average service and occasional neglect from staff. Keith, a notable associate in the Jacksonville store, is recognized for his exceptional service and ability to enhance the shopping experience. Delivery services have received commendation as well, with staff like Daniel Matute demonstrating professionalism and care when handling large items. Although some shoppers prefer to examine items in-store before purchasing online, the overall experience at Pottery Barn tends to be a mix of quality products and variable customer interactions.
It's a Pottery Barn, not that exciting. Customer service though is through the roof. Rose helped us through picking the right furniture(s) and even followed up on her day off to make sure we got what we wanted and we're satisfied. I also noticed the gentlemen working were extremely sweet to all they encountered.
August 2025
KEITH is the go to guy for NE FL! He is the mix match texture guru. Keith elevates every Jax PB shopping experience with his laid back hospitality. Thank-you Keith for making my Wesley rug pop with the perfect array of throw pillows.
July 2025
Favorite store for home decor. Wish there were more!
