The Tile Shop is a trusted business dedicated to inspiring and creating beautiful home decor both indoors and out. Since opening in 1985, the company has built a reputation for offering high-quality tiles made from materials like porcelain, glass, ceramic, travertine, and other natural stones. With over 100 stores, it provides a wide selection of tiles and related products, ensuring customers find the perfect fit for their projects.
Customers appreciate the helpful and friendly staff, especially during tile consultations. Associates listen to customer needs, offer expert advice, and assist in choosing the right tiles. Many reviews highlight the excellent customer service, with staff members like Jennifer and Karen being described as personable, patient, and knowledgeable. The store also features displays, such as showers built on-site, which help customers visualize their choices.
The Tile Shop is praised not only for its large selection and quality products but also for its quick service, with product delivery often within a few days. Contractors and homeowners alike trust the store for their tile needs, citing the professionalism and thoroughness of staff like Jay Johnston, who is often mentioned for providing outstanding service. Overall, The Tile Shop is seen as a go-to place for high-quality tiles and exceptional customer care.
Jennifer and her staff understand fully what customer service means. I am forever grateful I made my first flooring tile purchase here, and can not imagine considering a sales experience any place else.
October 2026
We had a very good experience with the tile shop! Tim was beyond patient with our many visits, buying and returning sample after sample until we made our final decisions. Our order came in earlier than promised. Very pleased and would not hesitate to recommend them to others.
September 2026
Tim Brown was so very helpful ! I had no clue what I was doing and he helped me every step of the way. Not to mention there are so many wonderful choices in your tile shop!
