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“A USPS Location That Truly Deserves 5 Stars
I typically never write reviews, but this USPS location absolutely earned it. As someone who runs an e-commerce business and ships packages almost daily, I’ve been to more post offices than I can count and I can confidently say this one stands out in the best way possible.
The staff here are incredibly knowledgeable, efficient, and quick. They clearly know what they’re doing and keep the line moving, even during busy hours. But what really makes this place different is how nice and helpful everyone is. That kind of service is rare at a USPS, and it makes a huge difference when you’re here all the time.
If you rely on USPS for business or just need to drop something off, this location is a gem. I’m grateful to have them in my neighborhood”
“Nathalie helped me with my immigration process very efficiently, I loved her service and I absolutely recommend her to anyone who needs to do an immigration procedure, with a lot of experience and empathy, professional and effective to be successful in any case. Thank you for all your help and patience Nathalie, my father will finally have the opportunity to come to the United States. God bless her! ❤️”
“I wish I'd gotten her name, but the woman working this morning was so kind and helpful, I'm really grateful for her. She was quick and efficient but very patient with me as she walked me through the steps of sending a large package. Thank you!”
“The staff at this place is excellent, always attentive and attentive from the moment you arrive, always willing to help and provide information, excellent ♥️”
“I’ll preface this by saying I was a little nervous about coming to this location after reading the reviews. However, I needed to mail a pkg. I walked in and was immediately greeted by two employees with big smiles. They were both so kind and helpful. We laughed and talked and it felt like being in my post office in my home town in NY where I know everyone. Seriously, I think people don’t often take the time to write the good review or to praise the ones who genuinely go above and beyond with customer service. These two need to know what a positive difference they’re making! It means so much, thank you!”
8:30AM - 5PM
3500 S Dixie Hwy, Miami
Post Offices
“Suggest you ignore the 1-star reviews from people who were annoyed that this is a retail post office. The USPS web site could probably be clearer, but that's not this location's fault.The location is a 5-star package center, where you can pick up packages that are being held or couldn't be delivered. In my case, my wife sent a surprise care package that was accidentally marked for being returned to her. Thanks to the efforts of Miss Ross at this location, the package was redirected back to me, much to my wife's delight.Knowing how much this meant to my wife, Miss Ross went above and beyond to give me daily updates until delivery was certain. Hats off to her! ??”
“I received wonderful service from Kendra. She informed me about something that I was mailing. She was such great help and had a smile on her face while doing so. This is one of the best services I’ve ever received from USPS in general. Monday morning and such great customer service. Thank you Kendra!!!!”
“Came in on 7/18, Jessica was super helpful & made the process easy. Knocked off a point only because there are no pens available to fill out the forms before you get to the counter.”
“They should put more staff to work and the correspondence that is in the pioboxes cannot be picked up outside of post office hours. It doesn't seem good to me since I am paid for my correspondence and I can pick it up when I return from work. That is my opinion.”
“Very good service at this post office..
for those who don’t like this PO go to the Washington ave PO and you will really see horrible service ! And very nasty people that treat you terribly!”
“This place has its ups and downs but here are the facts. I read these reviews and not one person works at the postal facility. People complain about passports but on the website it does mention that there is limited availability when you click to book an appointment and even when you read on the postal website. Some individuals have nothing better to do other than write negative comments. I do understand it's freedom of speech and etc. But it's ridiculous when somethings aren't even true. These reviews about closing,finger prints and etc.. is it safe to say that a location needs more people but aren't receiving the help, two, lots of people will write reviews and never tell you honesty.”
“The website says they close at 5;30pm...
NOT ACCURATE. The sign on the door says 5pm. I ran over here to mail a package and they were closed. Please correct the time.
Thank you”
“It's such a pleasure going to our local post office here in coconut grove. Tyrikka took care of me. She was professional, pleasant and aims to please the customer. We will always be your patrons.”
“Post offices intimidate me every time… but Chauncy Powe, the clerk that assisted me made me feel so comfortable and safe to ask questions, best post office and employee ever!”
“Thank you Alexis for providing personalized, expedient customer care! We hope to benefit from your service again, if not, a peer of yours that models their customer service skills after yours!”
“The post office opens at 9:30am. Google is incorrect and for some reason that has not been fixed leading to a lot of annoyed customers thinking the people who work here are late. The people who work here are nice. Everything is going to be ok.”
“Every time i visit the ladies and two gentelmans have been very helpful. Courteous and respectful. Thank you for your help and a Happy Easter. Miss Gisele. 03-30-2023.?☝️? ?????❤️”
“Honestly, out of all the post offices that I have been, this one is pretty good. I didn’t have to wait in line too long and there’s plenty of parking spaces. I would definitely go here over the nearby buena vista one (usually pretty long wait and hard to find parking )”
“Love the attention, which is rare. I always every Tuesday or so have several packages ready to mail at once
And they let me just go up and put it in. The box
This means a lot to me. Thanks, team, at this location.”
“Came into this location today. The reviews nearly scared me away again. But, in I came and guess what?! I was met by the friendliest staff yet again! They were so helpful and kind. They went above and beyond and I was so grateful. Jean, Monae, and Trini… keep shining! It’s not lost on me.”
“I went to this post office right now and was looking for a missing mail that was sent to my cousin in February by USCIS.
I was serviced by a lady that I don't remember her name but I'd want to highlight that she was wonderful and she made the visit worth it.
It is important to find people like she is kind and helpful. I got my cousin's Employment Authorization Card thanks to this lady help. I know that when she read this review, she will know who has left this message. Appreciate it your kind help.”
“I went during the weekend to drop off a package I found it to be unkept grass has not been cut it looked abandoned. I did see a security guard outside I couldn’t drop off my package because there was paper on top of the drop off.”
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“We show up to get a passport renewal and Teri was very helpful, she was very kind and very professional, we were in and out in less than 15 minutes, very nice and clean place, worth the 45 minutes drive to this office. Keep it up guys!”