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“I would like to highly recommend the service Nathalie Velasquez provided for my green card renewal. From the beginning, the attention was clear, organized, and very professional. She patiently answered all my questions, explained every step of the process, and made sure all the documentation was correct.
Thanks to her guidance, the process was much smoother and more efficient than I expected. Her commitment and responsibility truly stand out. I would definitely work with her again and recommend her to anyone who needs support with immigration paperwork.”
“If you don't want to wait in line, there's a self service kiosk that you possibly walked by to instead go to the counter. Kiosko at entrance of post office is very useful.”
“I had a family passport appointment here and was treated exceptionally well by Antoinette. She made the process smooth and easy, and her patience is second to none. Her other co-worker who I did not engage with, but observed her interactions with customers, was similarly great.”
“love coming to this location; it’s a small building, but the service is pleasant and fast. Unfortunately, there are some customers who get upset when they are informed of the rules. There was a woman with a dog—presumably an emotional support animal—that was growling the entire time, as well as a gentleman with a service dog; the place was packed. The postal clerk explained to the woman that only service dogs are permitted and she gave him a hard time just for explaining the rules.”
“Very friendly and professional Post Office workers. They moved the line fairly quick so everybody can get In-N-Out as quickly as possible. I like coming to this one because you don't waste too much time waiting in line”
“Nothing but highly skilled professionals delivering reliable IT Services to all our locations. They do it all. So easy to just deal with one company. Very satisfied customer. Strongly recommended.”
“OMG I’ve just had the best delivery agency experience ever, they open late until 6:00 pm, Estephany and Anthony are extremely well versed on customer service the real caring they shown on us customers is outstanding thank you guys!”
“Stephanie, the clerk at the sunset branch, is consistently helpful and attentive. Whenever an issue comes up, she’s quick to step in and make sure it gets resolved. If you need assistance, she’s someone you can always count on.”
“Jose Lopez you forgot something about your visit you didn’t want to wait I ask hold on I’m helping someone,you then threw your package on scale I said no your not gonna do that the police will come ok Ma’Am you were wigs too”
“Suggest you ignore the 1-star reviews from people who were annoyed that this is a retail post office. The USPS web site could probably be clearer, but that's not this location's fault.The location is a 5-star package center, where you can pick up packages that are being held or couldn't be delivered. In my case, my wife sent a surprise care package that was accidentally marked for being returned to her. Thanks to the efforts of Miss Ross at this location, the package was redirected back to me, much to my wife's delight.Knowing how much this meant to my wife, Miss Ross went above and beyond to give me daily updates until delivery was certain. Hats off to her! ??”
“Absolutely wonderful experience, the staff here helped me out and went above and beyond for me when my package had a shipping issue and was continuously sent to the wrong post office by an error on the label, they helped me find and finally pickup a package that was both late and seemed to be lost. The staff here are the absolute best and I can’t thank them enough!”
“I had an issue with my package due to an incomplete address, and it was mistakenly sent back to the sender. The supervisor went above and beyond to help me resolve the situation and ensured that I still received my delivery despite the complication.”
“I was recommended by a staff member who worked at another post office and to avoid the other ones in the area. Afterwards, I decided to check it out when I was in the Ojus area. The majority of the staff is very friendly. This is now second go-to USPS location (even if it's a little further away) in case my usual one is closed.”
“I had an excellent experience at this USPS location thanks to Chris. He was incredibly kind, patient, professional, and helpful while assisting me with my international shipment to Spain. He answered my questions, made the process easy, and had such a positive attitude. It is rare to receive such great customer service, and I truly hope he is recognized for the wonderful job he does. Thank you, Chris!”
“I have been using the service for my shipments for years. I have never had any problems, my packages have been received on time. And I have always had the best service from their employees.”
“Second day in a row. I found another amazing employee at this post office. Her name is Tiana and she is the supervisor. Had another issue with a package that was not delivered because of an apartment number. I showed up after hours and she was getting ready to go home. She took the time to go inside and get the package for me before it was returned to sender. Thank you, Tiana! You're the best!”
“You know, people only leave reviews for USPS and other municipal services when they have a bad experience. The workers here are lovely and helpful and I always have a chill time. I love this post office.”
“Great service, quick and efficient! If you ask nicely they even help with packing, thank you to Ruben who recently did this for me and saved me from having to buy a roll of tape!!!”
“At first they held my package for about 5 days so I was really skeptical.. but they finally sent it out to the next Facility. I’m so thankful because I thought I would end up like the rest the the customers in the comments lol. If you experiencing this just try to wait it sometimes the us customs take a while.”
“It's such a pleasure going to our local post office here in coconut grove. Tyrikka took care of me. She was professional, pleasant and aims to please the customer. We will always be your patrons.”
“Honestly, out of all the post offices that I have been, this one is pretty good. I didn’t have to wait in line too long and there’s plenty of parking spaces. I would definitely go here over the nearby buena vista one (usually pretty long wait and hard to find parking )”
“It is not the nicest and cleanest place in the world, but they try hard to pay attention, relatively fast and always crowded, there are no passport renewal forms but if you do it online they will process it there.”
“Never did I think id be leaving a review for a post office, let alone a positive one, but I will probably never go to a different usps after my recent experience! CC was incredibly helpful and patient with us especially during a busy rush. 10/10 great service”
“I use this location most of all usps locations. I see some reviews talk about rude staff but every time I went the staff was kind and professional. However if you treat them bad because you waiting in line a long time, that is not their fault and they should treat you the way you treat them. If you wait until noon to go you can expect a lot of people going on their lunch break, so plan better if you don’t want to wait long. Treat people nice and see how amazing your day will be.”
“Great service, the young postal worker, she explained the different shipping options and prices to help make our decision with shipping so much easier. Wonderful job!!!”
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“A USPS Location That Truly Deserves 5 Stars
I typically never write reviews, but this USPS location absolutely earned it. As someone who runs an e-commerce business and ships packages almost daily, I’ve been to more post offices than I can count and I can confidently say this one stands out in the best way possible.
The staff here are incredibly knowledgeable, efficient, and quick. They clearly know what they’re doing and keep the line moving, even during busy hours. But what really makes this place different is how nice and helpful everyone is. That kind of service is rare at a USPS, and it makes a huge difference when you’re here all the time.
If you rely on USPS for business or just need to drop something off, this location is a gem. I’m grateful to have them in my neighborhood”