Avis Car Rental in Key West is a well-known and trusted brand recognized for its customer loyalty. Visitors have experienced a range of service quality, often influenced by individual staff members. One standout employee, Kris, received high praise for her professionalism, kindness, and calm demeanor, especially during stressful situations such as flight delays and car shortages. Kris’s helpfulness and understanding helped customers navigate local complexities, ensuring they could make connecting flights and even possibly saving a life in one case. Despite some negative reviews, many customers found Kris to be accommodating and polite, making their rental process smooth and pleasant. Customers have also appreciated the quality of the cars and ease of use. One rented a Chevrolet Camaro that was clean and drove well, with the added convenience of linking their SunPass for tolls. The rental process was described as straightforward, with pleasant interactions at the counter. However, some issues with billing occurred, such as unexpected fuel charges or insurance overcharges, which customer service promptly addressed and refunded after complaints. Compared to other rental companies, Avis in Key West often outperforms in customer service, with staff members striving to provide a positive experience. Repeat customers have expressed their loyalty, citing friendly staff and reliable service as reasons they will continue to rent from Avis in the future. Overall, Avis Car Rental in Key West offers a combination of helpful staff, quality vehicles, and efficient service, despite occasional billing issues, making it a preferred choice for many travelers.
Rental had 54k miles and smelled of burnt marijuana. The attendant gave me false info on tolls during our trip. There were no tolls and I was told there were 7.
January 2025
Huge line to RETURN the car. No drop box for keys. You have to stand in line with all the people renting just to return (doesn’t matter if you’ve prepaid gas, etc.). Very 1980’s. I’ll do without next trip.
March 2024
It would hav even really nice if the employee would have helped the customer vs. organizing her inventory while we stood there. Not customer focused.
