Budget Car Rental is highly appreciated for its friendly and knowledgeable staff who provide great service. Customers often praise the clean, nice cars and the quick, easy drop-off process. Many have rented from this location multiple times and report positive experiences, with some noting they will continue to choose this rental company. However, there are occasional issues with long wait times at the counter, especially when only one person is available to assist, which can lead to frustration. Overall, customers find the rental process smooth and convenient, especially when extending rentals or during quick pick-ups and returns. While experiences at other locations vary, such as in Madrid, the Kissimmee and Miami Airport branches are consistently rated highly. Despite minor delays, many customers feel satisfied with their rentals and the service they receive.
Ivanna was great to deal with and very charismatic !!!
April 2026
I was in an accident and these guys really took care of me! Rosemary went out of the way to make sure I had a replacement as soon as possible. Thank you so much!!
April 2026
Not good service the counter person extremely unprofessional, she did not help with the right vehicle and end up taking whatever was available even though we requested online, the company needs to train their employees better
